Rienna Edgeman
Moscow
Summary
Dedicated and mission-driven professional with a strong foundation in peer-supported recovery, organizational leadership, and operational management. Currently serving as Chapter Chair for Oxford House Idaho Chapter 1, where I oversee multi-house coordination, officer mentorship, and community fundraising initiatives. My lived experience in recovery—combined with formal training, crisis response certification, and a background in customer service and administrative leadership—equips me to effectively support and expand the Oxford House model. Known for clear communication, structured problem-solving, and a deep commitment to transparency and accountability, I bring both empathy and operational excellence to every role I undertake.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Trainer
Buffalo Wild Wings
Moscow
02.2025 - Current
- Lead structured onboarding and training for new employees, ensuring consistent adherence to company standards, safety protocols, and customer service expectations.
- Develop and implement training plans that foster team cohesion, operational efficiency, and individual growth.
- Recognized for mentoring skills, adaptability, and ability to maintain high performance in a fast-paced, customer-facing environment.
Dental Assistant
Johnny Fisher DDS
Pullman
09.2020 - 03.2021
- Assisted in restorative dental procedures, maintaining strict infection control standards and providing compassionate patient care.
- Cross-trained in assisted hygiene and administrative support, including scheduling, charting, and medical imaging using Dentrix software.
- Demonstrated attention to detail, multitasking ability, and professionalism in a clinical setting.
Front Office Manager
Coast Hilltop Inn
Pullman
09.2018 - 03.2020
- Managed all front office operations, including guest services, billing, accounts receivable/payable, and staff training.
- Maintained accurate financial records and implemented efficient administrative systems using Microsoft Excel and IDMS property management software.
- Supervised and trained front desk staff, ensuring high standards of hospitality and operational consistency.
Lead Server
Martin’s Smokehouse
Moscow
06.2017 - 04.2018
- Supervised service staff during peak hours, coordinated workflow, and ensured exceptional customer experiences.
- Managed POS systems, tracked inventory, and implemented upselling strategies to increase revenue.
- Cultivated strong interpersonal and conflict resolution skills in a dynamic, high-volume environment.
Education
Medical Billing & Coding Certificate -
Carrington College
Sacramento, CA01.2020
GED -
University of Idaho
Moscow, Idaho, ID02-2017
Skills
- Leadership & Governance: Chapter oversight, officer mentorship, conflict mediation, fundraising coordination, policy implementation, peer accountability
- Administrative Operations: Financial tracking, billing systems, Microsoft Office Suite, property management software, documentation and reporting, scheduling systems
- Training & Development: Certified trainer, onboarding systems, peer education, procedural coaching, staff development, performance evaluation
- Crisis Preparedness: Narcan administration, CPR certification, emergency response readiness, harm reduction awareness
- Communication & Collaboration: Public speaking, team coordination, customer service, community engagement, cross-functional collaboration, conflict resolution
- Technical Proficiency: Microsoft Excel, Word, IDMS, Dentrix, POS systems, CPT/ICD-10 coding, insurance verification
- Hospitality & Service: Guest services, serving and bartending experience, upselling strategies, inventory management, multitasking under pressure
- Financial record keeping
- Adaptability to change
Certification
- Oxford House World Convention – Women’s Pre-Conference, Oxon Hill, MD, August 28–31, 2025
- Certificate of Completion: 2.5 Continuing Education Hours, Issued: September 5, 2025
- Oxford House World Convention – General Conference, Oxon Hill, MD, August 28–31, 2025
- Certificate of Completion: 14.75 Continuing Education Hours, Issued: September 5, 2025
RECOVERY & OXFORD HOUSE COMMITMENT
- Sober Since: October 20, 2024
- Oxford House Resident: Since February 19, 2025 (Moscow, ID)
- Drug Court Participant: Currently progressing through a structured accountability program for fentanyl possession, reinforcing my commitment to sobriety, personal growth, and community responsibility.
OXFORD HOUSE LEADERSHIP
- Chapter Chair — Oxford House Idaho Chapter 1
- February 2025 – Present
- Provide strategic leadership and operational oversight for multiple Oxford Houses within the chapter, ensuring adherence to the Oxford House model of self-governance, accountability, and democratic decision-making.
- Coordinate and lead weekly fundraising initiatives that support chapter-wide activities, emergency funds, and outreach efforts.
- Serve as a liaison between house officers and chapter leadership, offering mentorship, conflict resolution, and procedural guidance.
- Completed comprehensive officer training in Spokane and Lewiston, Idaho, demonstrating mastery of administrative protocols, officer roles, and house operations.
- Represented Idaho Chapter 1 at the 2025 Oxford World Convention in Washington, D.C., engaging with national leadership and expanding advocacy and outreach capabilities.
Timeline
Certified Trainer
Buffalo Wild Wings
02.2025 - Current
Dental Assistant
Johnny Fisher DDS
09.2020 - 03.2021
Front Office Manager
Coast Hilltop Inn
09.2018 - 03.2020
Lead Server
Martin’s Smokehouse
06.2017 - 04.2018
Medical Billing & Coding Certificate -
Carrington College
GED -
University of Idaho