Rifky Rachman Hakim

Dynamic IT professional with extensive experience at PT MNC Asia Holding Tbk, excelling in technical support and troubleshooting. Proven expertise in software installation and network management, coupled with strong problem-solving skills. Successfully enhanced IT operations and user satisfaction through effective asset management and proactive support for high-priority users.

Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.

Licensed [pfSense: Network Security and Firewall Management] - [Udemy]

Restaurant Networking Infrastructure Deployment (Freelance Project – 2023)

• Designed and implemented a full-scale networking solution, from site survey and planning to deployment.
• Installed and configured business-grade routers, switches, access points, and structured cabling (Cat6 LAN) to support POS, CCTV, staff, and guest Wi-Fi.
• Set up VLANs, QoS, and secure SSIDs to ensure performance, reliability, and data separation between business and guest networks.
• Delivered comprehensive documentation (IP scheme, credentials, physical network map) and trained staff on troubleshooting and Wi-Fi management.

Key Achievements:

• Improved internet reliability for daily restaurant operations and customer experience.
• Enhanced network security by isolating guest Wi-Fi from critical business systems.
• Reduced downtime and simplified maintenance through structured documentation.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Resolved product issue through consumer testing.