Zumba Instructor
Hi, I’m
Rijal Muhammad Rijal
Cook
Bukittinggi
Summary
Energetic Cook with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
3
years of post-secondary education
1
Certification
2
Languages
Work History
Grand Gallery HotelBukittinggi
Cook
03.2019 - Current
Job overview
- Prepared food items in compliance with recipes and portioning control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Grand Gallery HotelBukittinggi
Restaurant Waiter
03.2018 - 03.2019
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
Grand Gallery HotelBukittinggi
Receptionist
02.2017 - 03.2018
Job overview
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
PT. Perdana Perkasa ElastindoPadang
Ticketing Staff Member
10.2016 - 12.2016
Job overview
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Monitored ticket sales and provided detailed reports to management.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Directed ticket holders to seats and facility locations.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
PT. Andalan Mitra PrestasiPadang
Ticketing Staff Member
01.2016 - 10.2016
Job overview
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Education
Politeknik Negeri PadangPadang
Diplome from Tourism And Travel Services Marketing Operations
10.2012 - 10.2015
University Overview
- Member of Himpunan Mahasiswa Administrasi Niaga, Administration and Tourism Student Organization Club
Skills
Food spoilage prevention
Recipes and menu planning
Food plating and presentation
Order delivery practices
Strong attention to safe food handling procedures
Beautiful presentation of food
New hire training
Food preparation and safety
Hospitality and service industry background
Extensive catering background
Menu marketing expertise
Operations management
Cake decorating expertise
Performance improvement
Kitchen equipment operation and maintenance
Hospitality service expertise
Certification
Licensed Waiter
Interests
Timeline
Licensed Waiter
12-2019
Cook
Grand Gallery Hotel
03.2019 - Current
Restaurant Waiter
Grand Gallery Hotel
03.2018 - 03.2019
Receptionist
Grand Gallery Hotel
02.2017 - 03.2018
Ticketing Staff Member
PT. Perdana Perkasa Elastindo
10.2016 - 12.2016
Ticketing Staff Member
PT. Andalan Mitra Prestasi
01.2016 - 10.2016
Politeknik Negeri Padang
Diplome from Tourism And Travel Services Marketing Operations
10.2012 - 10.2015