Rika Christanti Liem

Company Establishment:

• Founded and established Kiku&Co from the ground up, starting as a sole proprietorship and growing it into a successful service business within 2 years thru pandemic.

Business Growth:

• Achieved impressive year-over-year revenue growth, with a 100% increase in sales and 80% expansion in the customer base.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Directed market expansions to propel business forward, meet changing customer needs.

Product/Service Development:

• Conducted target market research to scope out industry competition and identify advantageous trends, which contributed to 50% market share growth and strengthened the company's competitive edge.
• Conceptualized and launched innovative products/services, resulting in 60% of total revenue and earning accolades within the industry.
• Created and monitored promotional approaches to increase sales and profit levels.

Strategic Partnerships:

• Formed strategic alliances with industry leaders and key stakeholders, resulting in improved market positioning, increased brand visibility.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Team Leadership:

• Created organization's mission and vision statements for use by employees.
• Built and led a highly motivated and skilled team, fostering a positive work environment that resulted in increased employee satisfaction and reduced turnover rates.

Customer Testimonials:

• Received positive feedback and testimonials from satisfied customers, get 4.8 stars review on Google review

Social Impact:

• Contributed to the community by empowering woman (hiring housewive), conducting basic training for disabled people, incorporating sustainable eco-friendly practices into all aspects of the business.

Business Growth:

• Market Expansion: Successfully launched a new product line in an untapped market, resulting in a 30% increase in overall company revenue within 8 months.
• Geographic Expansion: Led the expansion into a new region (Makassar and Kupang), opening some new sales territories and achieving a 50% increase in market penetration.
• Diversification: Identified and capitalized on new business opportunities (with digital nomad and UMKM), resulting in diversification of the client portfolio and a 20% decrease in dependency on a single client.

Negotiation Skills:

• Contract Negotiation: Successfully negotiated long-term contracts with key clients, securing favorable terms and conditions while maintaining a win-win relationship for both parties.
• Vendor Cost Reduction: Negotiated with vendors and suppliers, resulting in a 15% reduction in procurement costs without compromising product quality.
• Price Negotiations: Demonstrated strong negotiation skills to win back price-sensitive clients, resulting in a 20% increase in customer retention and repeat business.
• Conflict Resolution: Effectively resolved disputes with clients, turning potential cancellations into long-term partnerships through open communication and finding mutually beneficial solutions.

Sales Performance:

• Exceeded Sales Targets: Consistently surpassed quarterly sales targets by an average of 15%, resulting in increased revenue and recognition as a top-performing sales representative in the region.
• Closed High-Value Deals: Successfully closed a new million contract with a key client, contributing to a 20% revenue boost for the company in the first quarter.
• Consistent Sales Growth: Demonstrated a track record of achieving year-over-year sales growth, with a 15% increase in sales in each year.
• Top Sales Producer: Ranked as the top sales producer in the company in 2017, generating over 40% of the total company sales in that fiscal year.
• Client Expansion: Expanded the customer base by 25% through effective prospecting and client relationship management, resulting in increased market share and brand recognition

Client Retention & Service:

• Client Satisfaction Improvement: Implemented a client feedback system and addressed identified issues promptly, resulting in a 20% increase in customer satisfaction and a 15% decrease in client churn.
• Loyal Customer annual bonus: Introduced personalized loyalty programs and exclusive incentives for long-term clients, leading to a 30% increase in repeat business and client retention.
• Client Onboarding: Developed an efficient onboarding process, reducing the time it takes for new clients to get up to speed by 40% and ensuring a seamless client experience.

Joining as pre-opening team:

• Formulated and established SOP for hospitalized and out-patient drugs delivery
• Established OTC, prescribed drugs and restricted drugs procurement process
• Established drug monitoring report sheet
• Improvement in Medication Management:
• Implemented a medication management system that reduced medication errors by [15]% and improved patient safety and outcomes.

Streamlining Workflows:

• Implemented process improvements and streamlined workflows, leading to a [10]% reduction in dispensing time and increased efficiency in medication delivery.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Managed drug and supply inventories.
• Closely monitored department performance metrics.

Patient Education Initiatives:

• Educated patients on proper medication use.
• Introduced patient education programs to improve medication adherence and foster patient understanding of their treatment plans, resulting in [30]% fewer medication-related error.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

Managing client relationships, driving sales, and achieving revenue targets.

Sales Performance:

• Exceeded quarterly and annual sales targets, achieving [20]% growth in revenue and contributing to the company's overall success.
• Closed 5 major deals with high-profile clients within 1 year, resulting in significant revenue generation and increased market share.
• Successfully did cross-selling, resulting in 12% of existing clients purchasing additional products/services, thus boosting overall sales.
• Prepared additional quotes for current clients to upsell products and services.

New Market Penetration:

• Successfully entered new markets (Health Industry), identifying and securing 5 strategic partnerships, and achieving 10% market share within 12 months.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

Client Acquisition and Retention:

• Successfully onboarded 7 new clients within 12 months, expanding the client base and establishing long-term partnerships.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Attended networking events to build relationships and identify sales opportunities.
• Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
• Distributed marketing materials to existing and prospective clients to promote products and services.