Summary
Overview
Work History
Education
Skills
Organization background
Computer skill
Personal Information
Language
Timeline
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Rikardo

Rikardo

Palembang

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

12
12
years of professional experience

Work History

Costumer Officer

Contact Center PLN 123 Site Palembang
10.2012 - 04.2013
  • Handling customers
  • Handled escalated calls with professionalism, resulting in positive outcomes for both customers and the company.
  • Followed through with client requests to resolve problems.

Desk Control

Contact Center PLN 123 Site Palembang
04.2013 - 12.2014
  • Management All CSO and Management Team
  • Forecasting, Staffing and Sheduling all staff
  • Coaching and mentoring all staff.

Quality Assurance

PT. OKI Pulp and Paper Mills
04.2015 - 08.2016
  • Manage Laboratory Warehaouse and be responsible for all laboratory needs (include mainlab and QC lab)
  • Purchasing All Laboratory Chemical, Apparatus and Equipment
  • Support Project Laboratory Building
  • SAP Software.

Purchasing Department

PT. OKI Pulp and Paper Mills
09.2016 - 06.2018
  • Purchasing All Chemical, Apparatus and Equipment mills
  • Support Project and comissioning purchasing
  • SAP and SRM Software

Online sales leader

Moshen Enterprises (Taiwan online shopping)
09.2019 - 06.2024
  • Customer Services and selling product
  • (Hongkong, Macao and Taiwan) Lead Sales Team and Training Sales
  • Lead content team to posting on social media and shopee
  • Lead aftersales team
  • Coaching and Mentoring All Team Sales and Team Support.

Education

SP.Padang Elementary School No.1
SP Padang, South Sumatera
04.2001 -

SP.Padang Junior High School No.1
SP Padang, South Sumatera
04.2001 -

Senior High School No.2
Palembang, South Sumatera
04.2001 -

Bachelor of Science - Chemical

University of Sriwijaya
Palembang, South Sumatera
04.2001 -

Skills

Profesional negotiation skill

SAP and SRM

Call center experience

Complaint Handling

Customer Feedback Analysis

Customer Service

Problem-Solving

Time Management

MS Office

Sales Promotion

Training and coaching

Computer Skills (Trouble shooting software and hardware, LAN and Networking)

Organization background

  • 2005 - 2006, Member of BEM (Badan Eksekutif Mahasiswa)
  • 2004 - 2011, Member of MAPALA (Mahasiswa Pencinta Alam)
  • 2005 - 2008, Member of FMN (Front Mahasiswa Nasional)
  • 2004 - 2011, Member of HIMAKI (Himpunan Mahasiswa Kimia)

Computer skill

  • Trouble shooting software and hardware, LAN and Networking
  • Microsoft office
  • Microsoft visio
  • Windows and Linux operation

Personal Information

  • Place of Birth: Palembang
  • Place of Birth: South Sumatera
  • Date of Birth: 07/10/86
  • Gender: Male
  • Nationality: Indonesia
  • Marital Status: Maried
  • Religion: Moslem

Language

  • Indonesia (Proficient)
  • English (Intermediate)

Timeline

Online sales leader

Moshen Enterprises (Taiwan online shopping)
09.2019 - 06.2024

Purchasing Department

PT. OKI Pulp and Paper Mills
09.2016 - 06.2018

Quality Assurance

PT. OKI Pulp and Paper Mills
04.2015 - 08.2016

Desk Control

Contact Center PLN 123 Site Palembang
04.2013 - 12.2014

Costumer Officer

Contact Center PLN 123 Site Palembang
10.2012 - 04.2013

SP.Padang Elementary School No.1
04.2001 -

SP.Padang Junior High School No.1
04.2001 -

Senior High School No.2
04.2001 -

Bachelor of Science - Chemical

University of Sriwijaya
04.2001 -

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Rikardo