Rika S Tarigan
Bussniess Development Manager
Jakarta
Summary
Dynamic professional with over 4 years of experience in B2B management, e-commerce, and business development. Proven expertise in leading teams, driving partnerships, and implementing digital marketing strategies that boosted e-commerce revenue to over 50% of total sales. Successfully advanced from B2B Admin to Business Development Manager, achieving significant operational efficiency and business growth. Skilled in building long-term client relationships, optimizing sales strategies, and streamlining logistics for maximum impact.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Oma Elly
01.2024 - Current
- Led business development efforts, expanding B2B networks and identifying new opportunities to drive growth.
- Secured strategic partnerships with major brands, including the creation of exclusive menus and collaborations.
- Increased company revenue by acquiring new clients and negotiating long-term agreements.
- Planned and coordinated high-profile events such as Jakarta Weddingku Fair, Brightspot, and various pop-ups to enhance brand exposure.
- Collaborated with renowned brands like Kana Furniture and Cristel Italian to support events and promotions.
- Successfully elevated Oma Elly's brand awareness through partnerships with prestigious events.
- Managed international event coordination, including Coldplay and Sweet Escape, achieving significant sales and participation milestones.
E-commerce Manager
Oma Elly
11.2023 - 01.2024
- Increased online sales by implementing targeted marketing campaigns and optimizing digital content.
- Streamlined inventory control to ensure smooth order fulfillment and enhance customer satisfaction.
- Collaborated with customer service to promptly address inquiries and resolve online purchase issues.
- Achieved "Product Hampers Terfavorite" award from a leading e-commerce platform.
- Boosted e-commerce sales to over 50% of total company revenue through effective digital campaigns and expanded market reach.
Manager Delivery
Oma Elly
11.2020 - 11.2023
- Managed and motivated teams to boost productivity and engagement.
- Successfully completed multiple tasks within tight deadlines.
- Maximized team performance through daily activity monitoring and mentoring.
- Improved customer satisfaction by resolving disputes, maintaining clear communication, and ensuring quality service.
- Designed an efficient delivery system by partnering with third-party services, reducing operational costs.
- Optimized fleet management to enhance delivery efficiency.
B2B Spv & Leader Team Customer Service
Oma Elly
03.2020 - 11.2020
- Led and mentored a cross-functional team to achieve organizational goals and foster collaboration.
- Acted as PIC for new B2B accounts, building long-term relationships with VIP clients and ensuring their satisfaction.
- Managed B2B administration, including data management and contract negotiations, streamlining processes for efficiency.
- Identified team challenges and implemented solutions to improve performance and meet tight deadlines.
- Delivered exceptional service to high-value clients, ensuring loyalty and satisfaction.
Administrative Assistant
Hotel Dharmawangsa
10.2018 - 12.2019
- Managed bookings, billing, and daily operations to ensure a smooth and comfortable environment for doctors. Coordinated with service providers to meet residents' needs, including healthcare access and specialized amenities. Maintained confidentiality through secure filing systems and adhered to strict privacy policies. Fostered a positive atmosphere through effective communication and professional relationships while optimizing document organization for efficient retrieval.
Customer Service Supervisor
Fashion Retail
03.2014 - 09.2018
- Engaged customers by promoting products, providing styling advice, and resolving inquiries to enhance satisfaction and drive sales. Organized promotional events to boost brand awareness and attract customers. Coached team members to deliver professional service, managed escalated situations with diplomacy, and provided performance feedback to improve results. Maintained updated knowledge of fashion trends to create engaging displays and meet sales targets.
Education
Bachelor of Arts - Management
Sekolah Tinggi Ilmu Ekonomi Bandar Lampung
Bandar Lampung, Indonesia 04.2001 -
Skills
Hard Skills
B2B Management and Business Development
E-commerce and Digital Marketing
Shipping and Logistics Management
Event Planning and Coordination
CRM Software (Salesforce, HubSpot)
Collaboration and Partnership Strategies
Soft Skills
Leadership and Team Management
Effective Communication and Negotiation
Operational Decision-Making
Problem-Solving and Strategic Analysis
Timeline
Business Development Manager
Oma Elly
01.2024 - Current
E-commerce Manager
Oma Elly
11.2023 - 01.2024
Manager Delivery
Oma Elly
11.2020 - 11.2023
B2B Spv & Leader Team Customer Service
Oma Elly
03.2020 - 11.2020
Administrative Assistant
Hotel Dharmawangsa
10.2018 - 12.2019
Customer Service Supervisor
Fashion Retail
03.2014 - 09.2018
Bachelor of Arts - Management
Sekolah Tinggi Ilmu Ekonomi Bandar Lampung
04.2001 -