Rimsa Lusiana Manalu

• Lead, supervise, and develop a team of Social Media Staff in BCA customer service operations through various social media platforms, including monitoring team performance, analyzing data, and ensuring service quality.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Managing correspondence, handling calls, scheduling appointments, preparing reports, organizing meetings, and maintaining databases.

Assists customers through the process, explains requirements, guides them in completing forms, and ensures all documents are complete.