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Rina Lucyana
Customer Service
Jakarta,Indonesia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Bank Artha Graha International
Jakarta
09.2015 - Current
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Officer
Bank Ekonomi Rahardja (now HSBC Bank)
Jakarta
05.2015 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Officer
Bank Sinarmas
Jakarta
05.2014 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor - Pendidikan Teknik Elektro
Universitas Negeri Padang
Padang 09.2009 - 03.2014
Skills
Service standard compliance
Sales expertise
Complaint resolution
Service recommendations
Documentation and reporting
Administrative support
Creative problem solving
Software
Microsoft word
Temenos
CMS
Teskey
Pillar
ACM
Microsoft excel
Timeline
Customer Service Officer
Bank Artha Graha International
09.2015 - Current
Customer Service Officer
Bank Ekonomi Rahardja (now HSBC Bank)
05.2015 - 07.2015
Customer Service Officer
Bank Sinarmas
05.2014 - 04.2015
Bachelor - Pendidikan Teknik Elektro
Universitas Negeri Padang
09.2009 - 03.2014