Open office
Rina Lucyana
Customer Service
Jakarta,Indonesia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Bank Artha Graha International
Jakarta
09.2015 - Current
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Officer
Bank Ekonomi Rahardja (now HSBC Bank)
Jakarta
05.2015 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Officer
Bank Sinarmas
Jakarta
05.2014 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor - Pendidikan Teknik Elektro
Universitas Negeri Padang
Padang 09.2009 - 03.2014
Skills
Service standard compliance
Software
Microsoft word
Temenos
CMS
Teskey
Pillar
ACM
Microsoft excel
Timeline
Customer Service Officer
Bank Artha Graha International
09.2015 - Current
Customer Service Officer
Bank Ekonomi Rahardja (now HSBC Bank)
05.2015 - 07.2015
Customer Service Officer
Bank Sinarmas
05.2014 - 04.2015
Bachelor - Pendidikan Teknik Elektro
Universitas Negeri Padang
09.2009 - 03.2014
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