Rini Handayani

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• Managed daily operations of Service Point Unit, orchestrating forward-thinking strategies to accomplish best customer service and contribute to bank's goal
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Worked directly with management, Corporate Banking departments, and Transaction Banking department to brainstorm, discuss strategy and business opportunity.
• Mitigated business risks by working closely with Risk Management Department and report any operational incident or near-miss event immediately.
• Developed and rolled out new standard operation manual, designed to bolster productivity and increase customer satisfaction.

• Supported Supervisor by preparing production reports and collating quality documentation.
• Revised work practices to improve efficiency, boost quality and meet production goals.
• Submitted documentation and reports to upper management.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Complied with established internal controls and policies.
• Increased new bank relationships within local community through execution of monthly promotions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.