Rini Susanti
Commercial Learning Manager
Jakarta
Summary
Proven leader in training and development, adept at enhancing team capabilities and driving performance improvements. At PT. AstraZeneca Indonesia, I spearheaded leadership programs and leveraged adaptive learning techniques, significantly boosting employee engagement. Expert in coaching and soft skills training, my strategies have consistently resulted in measurable success and organizational growth.
Positive, adaptable, and innovative, with passion for fostering learning and development. Possesses solid understanding of instructional design principles and ability to implement effective training programs to enhance organizational growth. Dedicated to driving impactful learning experiences that support both individual and team success.
Overview
21
21
years of professional experience
Work History
Commercial Learning Manager
PT. Bayer Indonesia
03.2018 - Current
- Supports assigned Sales teams, Brands or Portfolio at Cluster level for Bayer’s Pharmaceuticals Cluster – Indonesia, Malaysia, Singapore in building the capabilities & competencies of Frontline Sales Representatives (Medical Reps, Key Account Managers & Retail / Channel Reps) and Sales Managers in order make each Customer interaction valuable to Customers and Bayer.
- Design and deliver impactful learning programs specific to MR and Sales Manager capability building, while also actively contributing to Brand / Portfolio squad’s strategic planning and execution efforts.
- Implemented an effective mentoring program, matching experienced employees with new hires to provide guidance and support during their initial months at the company.
- Developed customized training plans tailored to individual needs, resulting in improved employee productivity and job satisfaction.
- Established strong relationships with outside vendors to source specialized training materials at a competitive cost.
- Serve as a strategic business partner (key contact person) for Brand/Portfolio Squads to identify learning needs of Reps, FLSMs & SLSMs and create winning learning /training plans that enable implementation of strategic plans and achieve business goals
- Consistently tracked employee progress, providing constructive feedback and offering additional assistance when needed.
- Cultivated a positive learning environment that fostered collaboration, active participation, and open exchange of ideas among employees at all levels of the organization.
- Optimized budget allocation by strategically prioritizing learning initiatives based on potential impact on overall business goals.
- Conducted regular evaluations of training effectiveness through surveys, assessments, and feedback sessions, adjusting content as needed to maintain relevance.
- Collaborated with department heads to identify skill gaps and develop targeted learning initiatives for maximum impact.
Training Manager
PT. Abbott Indonesia
02.2015 - 03.2018
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Led transition to blended learning approach, combining online and in-person training methods for more flexible learning options.
- Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
Brand Manager
PT. Astrazeneca Indonesia
03.2013 - 07.2014
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Researched and identified new opportunities for product and brand development.
- Created and managed budgets to maximize brand reach and engagement.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Manager, Learning & Development
PT. AstraZeneca Indonesia
01.2010 - 03.2013
- Designed and executed leadership development programs, fostering a culture of continuous growth and improvement.
- Implemented competency-based performance management systems resulting in clear expectations for employees'' skills development.
- Increased employee engagement by creating customized training plans tailored to individual needs and goals.
- Coached managers on effective techniques for providing constructive feedback during performance reviews leading to improved employee performance.
- Spearheaded the implementation of e-learning platforms, increasing accessibility to training resources for remote employees.
- Assessed employee skill gaps and developed targeted training interventions to close those gaps, improving overall performance levels.
- Developed onboarding processes that streamlined new hire orientation and integration into company culture, reducing time-to-productivity rates.
- Partnered with HR colleagues to ensure that Learning and Development initiatives were aligned with overall talent management strategies.
- Collaborated with cross-functional teams to develop effective training materials and resources for various departments.
- Enhanced employee development by implementing comprehensive learning strategies and programs.
- Evaluated the effectiveness of training programs through regular feedback sessions and data analysis, making adjustments as necessary to ensure optimal results.
Oncology Product Specialist
PT.AstraZeneca Indonesia
06.2008 - 12.2009
- Developed and nurtured a wide network of industry contacts, leveraging relationships to gain valuable insights and grow market share.
- Enhanced sales performance by developing and executing targeted marketing strategies for oncology products.
- Facilitated workshops and training sessions on the proper use of oncology products, increasing customer satisfaction levels.
- Kept abreast of emerging technologies in cancer care, adapting sales approaches accordingly for maximum impact in a competitive landscape.
- Built strong relationships with key opinion leaders in the oncology field, leading to increased product adoption.
- Monitored competitor activities within the market space, identifying opportunities to differentiate our offerings from theirs.
- Improved patient outcomes by providing comprehensive oncology product education to healthcare providers.
Medical Representatives Oncology
PT. AstraZeneca Indonesia
06.2006 - 06.2008
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Collaborated with cross-functional teams to ensure cohesive approach to market penetration and product support.
Oncology Product Specialist
PT. Transfarma Medica Indah
11.2005 - 06.2006
- Enhanced sales performance by developing and executing targeted marketing strategies for oncology products.
- Built strong relationships with key opinion leaders in the oncology field, leading to increased product adoption.
- Monitored competitor activities within the market space, identifying opportunities to differentiate our offerings from theirs.
- Managed sales territories effectively, exceeding revenue targets consistently through strategic planning.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Quality Control Supervisor
PT.Biomed
01.2004 - 11.2005
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Reviewed raw material specifications for alignment with company requirements, reducing instances of non-conformance in finished products.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
Education
Bachelor of Science - Pharmacist
Pancasila University
Jakarta 04.2001 -
Skills
Adaptive learning
Timeline
Commercial Learning Manager
PT. Bayer Indonesia
03.2018 - Current
Training Manager
PT. Abbott Indonesia
02.2015 - 03.2018
Brand Manager
PT. Astrazeneca Indonesia
03.2013 - 07.2014
Manager, Learning & Development
PT. AstraZeneca Indonesia
01.2010 - 03.2013
Oncology Product Specialist
PT.AstraZeneca Indonesia
06.2008 - 12.2009
Medical Representatives Oncology
PT. AstraZeneca Indonesia
06.2006 - 06.2008
Oncology Product Specialist
PT. Transfarma Medica Indah
11.2005 - 06.2006
Quality Control Supervisor
PT.Biomed
01.2004 - 11.2005
Bachelor of Science - Pharmacist
Pancasila University
04.2001 -
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