Dedicated administrative professional with 20+ years of experience in office management, secretarial support, and coordination. Skilled in streamlining operations, managing schedules, and delivering high-quality support in fast-paced environments. Excellent interpersonal and communication skills, with a proven ability to build strong relationships and support team goals. Adept at multitasking, problem-solving, and using Office tools to enhance efficiency. Recognized for professionalism, attention to detail, and a customer-focused approach.
• Processed invoices for payment and maintained accurate records, consistently achieving a turnaround time of less than one week for both tasks.
• Completed Xero account reconciliations, ensuring fewer than ten unreconciled entries at any given time.
• Supported a broad range of administrative operations, achieving 100% on-time completion of all assigned duties.
• Coordinated internal communications and scheduling, maintaining an average response time of under 24 hours and zero missed appointments.
• Managed document filing and digital archiving with a 99% accuracy rate, consistently exceeding organizational standards.
• Provided dedicated executive assistance to the Chief Executive Officer, overseeing office management and day-to-day administrative functions to ensure smooth business operations.
• Led diverse HR responsibilities, including recruitment processes with a 95% offer acceptance rate, coordinated staff development programs, managed timely payroll for all personnel, and developed key standard operating procedures that improved onboarding efficiency by 20%.
• Maintained accurate and up-to-date financial records using Xero accounting software, processing monthly transactions and reconciling accounts with a 100% accuracy rate.
• Acted as the main point of contact for the organization’s information center, achieving a consistent 100% response rate by efficiently handling more than 100 monthly inquiries from internal and external stakeholders.
• Oversaw Customer Relationship Management (CRM) operations for shrimp farmers and lead generators, sustaining a robust, regularly updated database of over 2,000 contacts and facilitating outreach and retention efforts.
• Managed and optimized the sales pipeline for company products, tracking and nurturing relationships with more than 200 potential customers, which contributed to a 15% year-over-year increase in total qualified leads.
• Established strong relationships with local government entities, maintaining a database of over 20 key government contacts.
• Supported the Government Sales team with daily administrative tasks, contributing to streamlined operations and timely completion of initiatives.
• Served as the primary liaison between local government authorities and the Foundation, facilitating effective communication and partnership on community-based projects.
Phone number & email address will be provided upon request.