RIRIN RIANI
Relationship Manager
Cengkareng
Summary
A highly motivated and customer-oriented professional with over 7 years of experience in the banking industry, excelling in high-pressure environments. Adept at delivering premium service experiences, resolving customer issues, and communicating effectively across diverse audiences. Ready to bring enthusiasm, professionalism, and cultural sensitivity to the role of Flight Attendant at Emirates.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Relationship Manager - Consumer
Bank Rakyat Indonesia (BRI)
01.2022 - Current
- Built and maintained strong client relationships by providing tailored banking solutions.
- Delivered consistent high-quality service while meeting strict sales targets.
- Demonstrated trust and professionalism, reflecting company brand values.
Customer Service Representative
Bank Rakyat Indonesia (BRI)
01.2017 - 01.2022
- Handled daily customer inquiries, product requests, and complaint resolution.
- Managed customer expectations with empathy and clarity, ensuring satisfaction.
- Represented the company front-line with professionalism, grace, and confidence.
Education
Bachelor’s Degree - Indonesian Language and Literature Education
STKIP Sebelas April Sumedang
Skills
- Exceptional customer service and interpersonal communication
- Conflict resolution and complaint handling
- Sales and product presentation
- Team collaboration and multicultural awareness
- High grooming standards and professional demeanor
- Adaptability and composure in high-stress situations
Accomplishments
- Surpassed consumer credit sales targets by 120% in 2023
- Achieved a 93% customer satisfaction rate based on internal survey metrics
- Recognized for 'Outstanding Service' two years consecutively at BRI branch
Additional Qualifications
- Excellent physical stamina and well-groomed appearance
- Open to relocation and international travel
- Strong sense of responsibility and teamwork
Timeline
Relationship Manager - Consumer
Bank Rakyat Indonesia (BRI)
01.2022 - Current
Customer Service Representative
Bank Rakyat Indonesia (BRI)
01.2017 - 01.2022
Bachelor’s Degree - Indonesian Language and Literature Education
STKIP Sebelas April Sumedang
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