Riska Julianti
Senior Business Development at NusaTalent
Jakarta
Summary
Experienced Relationship Manager with a demonstrated history of working in the human resources industry. Skilled in BPO, Banking, Sales, Banking Customer Service, Account Management, and Leadership. Strong sales professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from University of Indonesia.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Development
NusaTalent
11.2022 - Current
- Create and enforce plans that will help meet the needs of client (B2B)
- Identify key staff in client companies to cultivate profitable relationships
- Build long-term relationships with clients
- Work quickly to address and resolve client issues
- Upselling and cross-selling opportunities
- Encourage high-sales and good customer service practices
- Help promote and maintain a positive company image
- Work with team to develop proposals that speaks to the client's needs, concerns, and objectives
- Use a variety of styles to persuade or negotiate appropriately
Relationship Manager
Swakarya Insan Mandiri
01.2020 - 11.2022
- Built and maintained relationships with existing clients while providing high level of expertise
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Communicated regularly with clients to understand needs, evaluate current service use and cross-sell new service
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process
Account Manager
Swakarya Insan Mandiri
08.2019 - 01.2020
- Met with new client to discuss and ascertain needs, tailor solutions and close deals
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Negotiated prices, terms of sales and service agreements.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
Retail Funding Officer
Bank Mega
12.2018 - 06.2019
- Contributed to the creation of annual fundraising plans, aligning organizational goals with available funding opportunities.
- Making presentations and attending events to inform customers about the bank's services and initiatives
- Addressing customer inquiries and concerns, and providing excellent customer service
Customer Service Staff
CIMB Niaga
01.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions
- Responded to customer requests for products, services, and bank information
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
Senior Teller
CIMB Niaga
09.2013 - 12.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
University of Indonesia
08.2013 - 08.2016
Skills
Pricing strategy
Client presentations
New business acquisition
Relationship Management
Operations Management
Client management
Deal negotiations
Currentposition
Senior Business Development at NusaTalent
Timeline
Senior Business Development
NusaTalent
11.2022 - Current
Relationship Manager
Swakarya Insan Mandiri
01.2020 - 11.2022
Account Manager
Swakarya Insan Mandiri
08.2019 - 01.2020
Retail Funding Officer
Bank Mega
12.2018 - 06.2019
Customer Service Staff
CIMB Niaga
01.2018 - 12.2018
Senior Teller
CIMB Niaga
09.2013 - 12.2017
Bachelor of Business Administration - BBA - Business Administration and Management, General
University of Indonesia
08.2013 - 08.2016
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