Risma Deviyanti

Seek Sophie (www.seeksophie.com) is a Singapore-based online platform offering sustainable activities across Asia. Urrently provide a diverse range of experiences in seven countries: Singapore, Indonesia, Malaysia, Sri Lanka, Thailand, Taiwan, and Vietnam.

General Manager, Indonesia Period : February 2023 - Present

• Spearheaded strategic operations across Indonesia, driving consistent year-over-year business growth while leading long-range planning, operational strategies, and the company's overall strategic vision.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share and profitability.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed comprehensive sales efforts, consistently exceeding revenue targets while maintaining high levels of customer satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives.
• Formulated policies and procedures to streamline operations, enhancing operational efficiency and effectiveness.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Partnership Manager , Period: January 2022 - February 2023

• Identified potential partners and led the negotiation process from scratch, managing partnerships through to successful execution.
• Developed and maintained a partner dashboard, tracking activity progress, key initiatives, and growth opportunities.
• Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Represented Seek Sophie at conferences and industry events, promoting products and establishing key relationships with decision-makers.

Customer Success Manager , Period: June 2020 - January 2022

• Ensured the timely and successful delivery of solutions according to customer needs and objectives, fostering strong client relationships.
• Assisted customers with onboarding and product setup, driving successful adoption and usage of the platform.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Managed customer complaints and escalations, working closely with the team to resolve issues and maintain high customer satisfaction.
• Partnership Manager , Period: February 2019 - June 2020
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Generated new business through marketing initiatives and strategic plans, driving company growth.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Assisted in recruiting, hiring, and training team members to maintain high productivity and performance metrics.
  

• Establish and manage professional long-term relationships with clients which include:
• Coordination with various stakeholders (Operations, Finance, Sales & Marketing) to ensure the client's specific needs and roadmaps are meet.
• Performs regular reporting requirements relating to sales activities, project milestone updates to the company's Principal and client.
• Maintains timely communication with client to provide status updates and address any potential concerns arise.
• Involvement in business planning research and strategic activities to monitor the current market conditions and competitor activities.
• Preparation of business proposal and tender documentations for bidding process.
• Follow up on Account Receivables status and collections with client: On-time payment collection

• Managed multiple account portfolios to Build and maintain strong, long-lasting customer relationships
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Perform Customer / Client / Customer Feasibility Analysis
• Become part of the team from making in house software, including helping the manual data migration process to a new integrated system
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment;
• Analyze new business opportunities in collaboration with business development manager by conducting survey to different vendor by conducting survey to vendors, and providing knowledge of various types of financial products the company can offer

• Analyzed and processed well log data for advanced interpretation
• Controlled the quality of the seismic data and interpreting it in order to create maps of the buildup of hydrocarbons 3D section of the earth's crust.
• Used data to generate maps and cross section of the earth's structure to locate oilbearing strata, etc.
• Analyzed and generated scientific and numerical data

• Conducting 2D Marine Seismic Data processing using ProMAX 2D
• Gathered all data to generate appropriate process
• Compared all processing flow to achieve the best result
• Writing documentation and work log
• Performed the data processing to migration phase
• Providing a wide range of geophysical support and technical advice and guidance.

• Conducting 2D Marine Seismic Data Acquisition using Sercel 408XL
• Conducting quality control of real-time 2D Marine Seismic Data
• Arranging Observer Report
• Conducting 2D Marine Seismic Data processing using ProMAX and Petrel
• Self-motivated, with a strong sense of personal responsibility.