Overview
Work History
Education
Skills
Certification
Timeline
Generic

River Steadman

Boise

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scan Coordinator

Albertsons
02.2024 - Current
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
  • Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
  • Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
  • Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
  • Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
  • Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.

Store Manager in Training

Claires Stores Inc
02.2023 - 11.2023
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Front End Supervisor

Ross Dress for Less
10.2020 - 12.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
  • Addressed and resolved customer complaints, restoring customer confidence and loyalty.

Education

BBA - Business Analytics

College of Western Idaho
Nampa, ID
06-2027

Isucceed Virtual High School
Nampa, ID
06-2022

Skills

  • Microsoft office
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Decision-making
  • Task prioritization
  • Office management

Certification

Microsoft Excel

Microsoft Word

Microsoft Office

Timeline

Scan Coordinator

Albertsons
02.2024 - Current

Store Manager in Training

Claires Stores Inc
02.2023 - 11.2023

Front End Supervisor

Ross Dress for Less
10.2020 - 12.2022

Microsoft Excel

Microsoft Word

Microsoft Office

BBA - Business Analytics

College of Western Idaho

Isucceed Virtual High School

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