River Steadman
Boise
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scan Coordinator
Albertsons
02.2024 - Current
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
- Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
- Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
- Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
- Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
- Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.
Store Manager in Training
Claires Stores Inc
02.2023 - 11.2023
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front End Supervisor
Ross Dress for Less
10.2020 - 12.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Education
BBA - Business Analytics
College of Western Idaho
Nampa, ID06-2027
Isucceed Virtual High School
Nampa, ID06-2022
Skills
- Microsoft office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Decision-making
- Task prioritization
- Office management
Certification
Microsoft Excel
Microsoft Word
Microsoft Office
Timeline
Scan Coordinator
Albertsons
02.2024 - Current
Store Manager in Training
Claires Stores Inc
02.2023 - 11.2023
Front End Supervisor
Ross Dress for Less
10.2020 - 12.2022
Microsoft Excel
Microsoft Word
Microsoft Office
BBA - Business Analytics
College of Western Idaho
Isucceed Virtual High School