Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riwan Sitohang

Account Officer
Bekasi,Indonesia

Summary

Dynamic PBF Supervisor at BFI Finance Tbk with a proven track record in operations management and process improvement. Expert in staff management, enhancing team efficiency, and elevating customer satisfaction. Adept at strategic planning, leveraging strong leadership and problem-solving skills to drive organizational success and foster a collaborative work environment.

Overview

19
19
years of professional experience

Work History

PBF Supervisor

BFI Finance Tbk
02.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Account Officer

BFI Finance Tbk
11.2024 - 02.2025
  • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
  • Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
  • Responded to requests for information and resolved issues quickly.
  • Effectively communicated complex financial information to non-financial personnel within the organization, fostering improved understanding of key performance indicators and overall company health.

Law Firm Assistant

DNR Law Firm
01.2016 - 11.2019
  • Contributed to successful outcomes in complex cases with thorough investigation of facts and evidence discovery processes.
  • Increased attorney efficiency by anticipating needs for key resources such as legal texts or reference materials during case preparation phases.
  • Collaborated with other team members to improve communication and workflow within the firm.
  • Managed attorney calendars, ensuring timely attendance at meetings, court appearances, and deadlines.

Operator Technician

IMM Japan, Ishikawa Konkurito Kogyo Kabushiki
06.2010 - 06.2013
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Minimized product damage through careful maneuvering and transporting of fragile items.

Credit Card Sales Executive

UOB Bank
01.2006 - 06.2008
  • Conducted thorough needs assessments for clients, offering tailored credit card solutions that met their unique financial requirements.
  • Collaborated with team members to share best practices, resulting in a more cohesive and efficient salesforce.
  • Implemented effective time management strategies to maximize daily productivity and achieve sales goals consistently.
  • Leveraged strong analytical abilities to assess individual client''s financial situations accurately, offering sound recommendations based on their needs.

Education

Bacherlor of Law - Law

Universitas Pakuan Bogor
Bogor
04.2001 -

Skills

Staff management

Operations management

Process improvement

Strategic planning

Timeline

PBF Supervisor

BFI Finance Tbk
02.2025 - Current

Account Officer

BFI Finance Tbk
11.2024 - 02.2025

Law Firm Assistant

DNR Law Firm
01.2016 - 11.2019

Operator Technician

IMM Japan, Ishikawa Konkurito Kogyo Kabushiki
06.2010 - 06.2013

Credit Card Sales Executive

UOB Bank
01.2006 - 06.2008

Bacherlor of Law - Law

Universitas Pakuan Bogor
04.2001 -

Similar Profiles

CREATE PROFILE
Riwan SitohangAccount Officer