Riwan Sitohang
Account Officer
Bekasi,Indonesia
Summary
Dynamic PBF Supervisor at BFI Finance Tbk with a proven track record in operations management and process improvement. Expert in staff management, enhancing team efficiency, and elevating customer satisfaction. Adept at strategic planning, leveraging strong leadership and problem-solving skills to drive organizational success and foster a collaborative work environment.
Overview
19
19
years of professional experience
Work History
PBF Supervisor
BFI Finance Tbk
2025.02 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Account Officer
BFI Finance Tbk
2024.11 - 2025.02
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Responded to requests for information and resolved issues quickly.
- Effectively communicated complex financial information to non-financial personnel within the organization, fostering improved understanding of key performance indicators and overall company health.
Law Firm Assistant
DNR Law Firm
2016.01 - 2019.11
- Contributed to successful outcomes in complex cases with thorough investigation of facts and evidence discovery processes.
- Increased attorney efficiency by anticipating needs for key resources such as legal texts or reference materials during case preparation phases.
- Collaborated with other team members to improve communication and workflow within the firm.
- Managed attorney calendars, ensuring timely attendance at meetings, court appearances, and deadlines.
Operator Technician
IMM Japan, Ishikawa Konkurito Kogyo Kabushiki
2010.06 - 2013.06
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Transported goods between warehouse locations according to shipment and storage needs.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Credit Card Sales Executive
UOB Bank
2006.01 - 2008.06
- Conducted thorough needs assessments for clients, offering tailored credit card solutions that met their unique financial requirements.
- Collaborated with team members to share best practices, resulting in a more cohesive and efficient salesforce.
- Implemented effective time management strategies to maximize daily productivity and achieve sales goals consistently.
- Leveraged strong analytical abilities to assess individual client''s financial situations accurately, offering sound recommendations based on their needs.
Education
Bacherlor of Law - Law
Universitas Pakuan Bogor
Bogor 2001.04 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Timeline
PBF Supervisor
BFI Finance Tbk
2025.02 - Current
Account Officer
BFI Finance Tbk
2024.11 - 2025.02
Law Firm Assistant
DNR Law Firm
2016.01 - 2019.11
Operator Technician
IMM Japan, Ishikawa Konkurito Kogyo Kabushiki
2010.06 - 2013.06
Credit Card Sales Executive
UOB Bank
2006.01 - 2008.06
Bacherlor of Law - Law
Universitas Pakuan Bogor
2001.04 -