Technology & Data
Riyan Haribowo
Bussiness & Data Analyst
Bekasi,JB
Opportunities Don't happen.You create them.
Chris Grosser
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Business Analyst Manager
PT Cipta Daya Selaras
Bekasi, Indonesia
02.2025 - Current
- Generated new business with marketing initiatives and strategic plans.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced decision-making capabilities with detailed reports and visualizations, providing valuable insights to executive leadership.
- Mentored junior analysts, providing guidance on best practices and fostering a culture of continuous learning.
- Analyzed complex data sets to identify trends and opportunities for process improvement.
- Improved operational efficiency by streamlining business processes and implementing automation solutions.
- Led change management initiatives to minimize disruptions during periods of organizational transformation.
- Spearheaded the development of an enterprise data strategy, ensuring data quality and accessibility across all departments.
- Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth.
- Managed a team of analysts, fostering collaboration and promoting professional growth.
- Implemented and maintained technology and software budget.
- Reduced costs and maximized profitability by conducting thorough financial analyses and identifying areas for optimization.
- Evaluated the effectiveness of current systems, recommending upgrades or replacements as necessary to support evolving business needs.
Centralized Collection & Collateral Cons Loan Div
PT Bank Negara Indonesia (Persero) Tbk
Jakarta
10.2019 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
Helpdesk & User Management Assistant Cons Loan Div
PT Bank Negara Indonesia (Persero) Tbk
Jakarta
02.2016 - 02.2018
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided on-call support for critical issues related to Loan Origination App.
- Walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Data Analyst and Report (Sales Distribution Div)
PT. Bank Negara Indonesia Tbk
Jakarta
04.2014 - 01.2016
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Used statistical methods to analyze data and generate useful business reports.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Developed data mining algorithms to identify and classify patterns in data.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Information Technology Support Specialist
PT My Salon International
Jakarta
06.2011 - 01.2012
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Coaching Tutor
LP3I Course Center Rawamangun
Jakarta
12.2010 - 06.2011
- Assisted classroom training to promote hands-on practice and simulation to maximize learning.
- Developed working relationships with front-line leaders.
- Led strategic discussion regarding training and coaching work plan.
- Advised and counseled on performance and behavior through coaching.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
Management Information System Sharia Staff
PT. Hotel Sofyan Tbk.
Jakarta
01.2008 - 03.2008
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
First Level - Banking Risk Management
01.2022 - 01.2022
No Degree - ESQ Character Building
Bachelor of Education - Electrical, Electronics Engineering Technologies
09.2005 - 03.2012
High School Diploma -
07.2002 - 07.2005
Skills
Collections experience
Performance improvements
Scripted responses
Goals and performance
Collections
Aging reports analysis
Data profiling
Activity diagrams
Data validation
Use Cases
Data formatting
Enterprise application integration
Product development
Data analysis
Project Management
Technical Writing
Business needs analysis
Technical Analysis
Data visualizations
Data Analysis / Trend Assessment
Data collection and organization
Data management familiarity
Data trending
Helpdesk call support
Operating system management
TCP/IP
Desktop support
Technical issues analysis
Application support
Technical Support
PC component diagnostics
Complaint resolution
Ticket support system management
Microsoft Outlook
Business Development
Teamwork and collaboration
Microsoft office
Problem-solving
Friendly, positive attitude
Computer skills
Supervision and leadership
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst Manager - PT Cipta Daya Selaras
02.2025 - Current
Indonesian Professional Certification Authority - First Level, Banking Risk Management
01.2022 - 01.2022
Centralized Collection & Collateral Cons Loan Div - PT Bank Negara Indonesia (Persero) Tbk
10.2019 - Current
Helpdesk & User Management Assistant Cons Loan Div - PT Bank Negara Indonesia (Persero) Tbk
02.2016 - 02.2018
Data Analyst and Report (Sales Distribution Div) - PT. Bank Negara Indonesia Tbk
04.2014 - 01.2016
Information Technology Support Specialist - PT My Salon International
06.2011 - 01.2012
Coaching Tutor - LP3I Course Center Rawamangun
12.2010 - 06.2011
Management Information System Sharia Staff - PT. Hotel Sofyan Tbk.
01.2008 - 03.2008
State University of Jakarta - Bachelor of Education, Electrical, Electronics Engineering Technologies
09.2005 - 03.2012
State Senior High School 42 Jakarta - High School Diploma,
07.2002 - 07.2005
ESQ People Development - No Degree, ESQ Character Building