Riyan Haribowo

Work History

Centralized Collection & Collateral Cons Loan Div

PT Bank Negara Indonesia (Persero) Tbk

Jakarta

10.2019 - Current

Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Worked well in a team setting, providing support and guidance.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated leadership skills in managing projects from concept to completion.
Gained strong leadership skills by managing projects from start to finish.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proven ability to learn quickly and adapt to new situations.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skilled at working independently and collaboratively in a team environment.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Proven ability to develop and implement creative solutions to complex problems.
Identified issues, analyzed information and provided solutions to problems.
Learned and adapted quickly to new technology and software applications.

Helpdesk & User Management Assistant Cons Loan Div

PT Bank Negara Indonesia (Persero) Tbk

Jakarta

02.2016 - 02.2018

Installed, modified, and repaired software and hardware to resolve technical issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Configured hardware, devices, and software to set up work stations for employees.
Provided on-call support for critical issues related to Loan Origination App.
Walked individuals through basic troubleshooting tasks.
Provided basic end-user troubleshooting and desktop support.
Explained technical information in clear terms to promote better understanding for non-technical users.

Data Analyst and Report (Sales Distribution Div)

PT. Bank Negara Indonesia Tbk

Jakarta

04.2014 - 01.2016

Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Collaborated with business-unit leaders to identify and prioritize problems.
Used statistical methods to analyze data and generate useful business reports.
Extracted and interpreted data patterns to translate findings into actionable outcomes.
Designed and implemented tools to support strategic value chain optimization initiatives.
Documented effective and replicable methods for extracting data and organizing data sources.
Identified, analyzed and interpreted trends or patterns in complex data sets.
Worked with business intelligence software and various reports to glean insights into trends and prospects.
Developed data mining algorithms to identify and classify patterns in data.
Updated and developed scripts and queries to extract and analyze data from multiple sources.
Provided technical support for troubleshooting analytics and reporting issues.
Generated standard and custom reports to provide insights into business performance.
Developed customized reports, summarizing and presenting data in visually appealing format.

Information Technology Support Specialist

PT My Salon International

Jakarta

06.2011 - 01.2012

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Translated complex technical issues into digestible language for non-technical users.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Assisted with updating technical support best practices for use by team.
Researched product and issue resolution tactics to address customer concerns.
Monitored systems in operation and quickly troubleshot errors.
Maintained servers and systems to keep networks fully operational during peak periods.
Responded to customer inquiries and provided technical assistance over phone and in person.
Installed, configured and maintained computer systems and network connections.
Diagnosed and troubleshot hardware, software and network issues.
Created user accounts and assigned permissions.

Coaching Tutor

LP3I Course Center Rawamangun

Jakarta

12.2010 - 06.2011

Assisted classroom training to promote hands-on practice and simulation to maximize learning.
Developed working relationships with front-line leaders.
Led strategic discussion regarding training and coaching work plan.
Advised and counseled on performance and behavior through coaching.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Supported students with helpful study habits and exam strategies.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Provided homework assistance using specific curriculum and materials.
Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Leveraged technology to accelerate learning by proving students with easy-to-access information.

Management Information System Sharia Staff

PT. Hotel Sofyan Tbk.

Jakarta

01.2008 - 03.2008

Demonstrated creativity and resourcefulness through the development of innovative solutions.
Self-motivated, with a strong sense of personal responsibility.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Applied effective time management techniques to meet tight deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.

Summary

Overview

Work History

Centralized Collection & Collateral Cons Loan Div

Helpdesk & User Management Assistant Cons Loan Div

Data Analyst and Report (Sales Distribution Div)

Information Technology Support Specialist

Coaching Tutor

Management Information System Sharia Staff

Education

First Level - Banking Risk Management

No Degree - ESQ Character Building

Bachelor of Education - Electrical, Electronics Engineering Technologies

High School Diploma -

Skills

Interests

Work Availability

Timeline

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