RIYA SAGAR NAIK
Summary
To pursue a challenging position in a dynamic environment which allows me to utilize my inherent strengths, skills and offers scope for professional and personal growth. PROFESIONAL SKILLS Possess excellent oral and written communication skills. Ability to co-operate and work well in a team. Highly driven to outperform and deliver to the best of my ability.
Overview
10
10
years of professional experience
1
1
Language
Work History
Account Manager
Atradius India
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
SBI GENERAL INSURANCE COMPANY LIMITED
05.2022 - 04.2024
- Ongoing portfolio monitoring and servicing activities regarding credit limit approvals, timely submission of Ageing and Turnover declaration
- To check the Proposal form and Ageing report provided by the client , evaluate the same to quote/price the proposal (after considering internal details , reports , analysis)
- Work with Relationship Managers and Credit Policy Officers to assess credit opportunities, identify key risks, and structure alternatives
- Work directly with RMs to obtain all necessary documentation for Policy booking and to create the policy in the system
- Drive the new and renewal trade credit renewal process by participating in the meetings, working opportunities through the pipeline, facilitating communication, completing the underwriting, driving closing process through appropriate transition to the appropriate associates.
Business Development Assistant Manager
J B Boda Insurance and Reinsurance Brokers
07.2021 - 04.2022
- Credit and Extended Warranty
- DIRECT INSURANCE
- Managing existing Direct Clients portfolio
- Assisting in resolving the queries while reporting Monthly and Quarterly statements
- Reminding on Payments of Premium and Limit fees on timely basis
- To Understand the business structure of the clients to get the best possible Insurance support
- To arrange meetings with New Clients and Insurance companies
- Guidance to Clients on queries raised by Insurance Companies
- RE-INSURANCE
- Understanding the risk and Identifying the Reinsurance Markets
- To approach the Reinsures according to their appetite
- To help resolving the queries raised by Reinsures
Credit Control Officer
DHL Express India Pvt Ltd
02.2019 - 06.2019
- Credit Control & Collection-Finance
- Supervise and ensure achievement of collection targets through planning and synchronizing across team to control write off exposure and DSO
- In all transactions, takes ownership of the customer query/account
- Focuses on gaining a clear understanding of the customer's perspective and requirements, balances these with company's needs
- Use appropriate methods and tools to effectively organize, priorities own workload and maintain required progress against individual and team targets.
Senior Credit Controller
Jet Freight Logistics Limited
05.2016 - 01.2019
- Handling trade credit insurance policy at all India level
- Alignment of Trade credit insurance policy with internal credit management
- Credit appraisal- KYC of clients ( proprietor , partnership, pvt ltd)
- Preparing updating Ar report on weekly basis
- Sending Ar reports to the management
- Maintaining good relations for smooth function for account receivable
- Tds /Debtor's reconciliation
- Follow with billing team for smoother collection process
- Preparation of MIS report.
Customer service agent
Jet Airways
10.2014 - 12.2014
- Airline customer services involve providing support to airline customer before a flight, during a flight & after a flight
- Duties involve assistance with Bookings/reservation, processing boarding passes and managing check-ins.
Education
Bachelor of commerce degree -
University of Mumbai
06.2013 - 2014.04
HSC -
Maharashtra State Board
06.2010 - 2011.03
SSC -
Maharashtra State Board
06.2008 - 2009.03
Skills
Microsoft Office: Word, Excel and Power Point Access
Multitasking Abilities
Organization and Time Management
Timeline
Account Manager
Atradius India
04.2024 - Current
Account Manager
SBI GENERAL INSURANCE COMPANY LIMITED
05.2022 - 04.2024
Business Development Assistant Manager
J B Boda Insurance and Reinsurance Brokers
07.2021 - 04.2022
Credit Control Officer
DHL Express India Pvt Ltd
02.2019 - 06.2019
Senior Credit Controller
Jet Freight Logistics Limited
05.2016 - 01.2019
Customer service agent
Jet Airways
10.2014 - 12.2014
Bachelor of commerce degree -
University of Mumbai
06.2013 - 2014.04
HSC -
Maharashtra State Board
06.2010 - 2011.03
SSC -
Maharashtra State Board
06.2008 - 2009.03
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