Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Rizka Nur afrizal

Rizka Nur afrizal

Assistant Manager
Jakarta

Summary

Demonstrated adaptability in various work settings, showcasing exceptional analytical, communication, and teamwork capabilities. Enthusiastic about collaborating with colleagues to achieve collective goals, while striving to enhance personal competencies. Committed to fostering a positive work environment through a proactive approach to learning and development. Passionate about embracing new challenges and opportunities for professional growth.

Overview

14
14
years of professional experience
1
1
Language

Work History

Assistant Manager

SMBM INDONESIA CORPORA
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Daily, Weekly, and Montlhy Report ( Make in Excel and Power Point )
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Supervisor

PT SMBM INDONESIA CORPORA
08.2023 - 08.2024
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, FIFO stock, and receiving deliveries.
  • Lead Daily Briefing
  • Handling Complaint
  • Make sure operational run according to SOP
  • Daily and Weekly Report (Make on Excel and PPT)
  • Rersearch and Develop product
  • Conducted inventory analysis to determine optimal stock levels.

Barista

PT SMBM Indonesia Corpora
11.2022 - 08.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged Cakes and Cookies for customer purchase.
  • Coffee Calibration
  • Latte Art

Service Crew

Monsieur Spoon
02.2022 - 08.2022
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Took orders, prepare supplies , and deliver foods and beverages accurately and quickly.
  • Kept customers and crew areas organized.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Opening and closing store preparations.
  • Ordering supplies that needed for operations by system.
  • Inventory supplies and utensil.
  • Handle payment by Cash, Card and E-Wallet.

Barista

Tanamera Coffee Indonesia
01.2021 - 02.2022
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Upselling product and promoted additional items with beverages, increasing store sales.
  • Used POS system to accurately enter orders and process payments.
  • Inventory Ingredients , supplies, and other stuff.
  • Coffee Calibration everyday to make sure serve product with good quality.

Floor Captain

Liberica Coffee
08.2014 - 01.2021
  • Managed reservations and coordinated seating arrangements for optimal guest experience and maximum occupancy utilization.
  • Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
  • Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
  • Provided regular performance feedback to servers, fostering an environment of continuous improvement within the team.
  • Implemented changes in floor plans or server sections as needed based on customer flow, optimizing staff efficiency during busy periods.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers and repeat business.
  • Staff scheduling, and motivated strong performance in key areas.
  • Inventory supplies, utensil and other stuff.
  • Lead daily briefing with team to motivated, increase sales and make sure operational run according to SOP.

Waitress /Food and Beverage Cashier

Persada Sport Club
08.2011 - 07.2012
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Learned duties for various positions and provided backup at key times.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Receptionist

Persada Soprt Club
06.2011 - 07.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

No Degree - Tour And Travel Department

Yadika's 11 Vocational School
Jatirangga
04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Problem-solving

Task delegation

Recruiting and interviewing

Employee scheduling

Decision-making

Staff supervision

Cost control

Negotiation

Financial management

Financial reporting

Marketing

Sales forecasting

Microsoft office expertise

Positive attitude

Computer skills

Software

Microsoft Excel

Microsoft Power Point

Microsoft Word

Group Ware

Timeline

Assistant Manager

SMBM INDONESIA CORPORA
08.2024 - Current

Store Supervisor

PT SMBM INDONESIA CORPORA
08.2023 - 08.2024

Barista

PT SMBM Indonesia Corpora
11.2022 - 08.2023

Service Crew

Monsieur Spoon
02.2022 - 08.2022

Barista

Tanamera Coffee Indonesia
01.2021 - 02.2022

Floor Captain

Liberica Coffee
08.2014 - 01.2021

Waitress /Food and Beverage Cashier

Persada Sport Club
08.2011 - 07.2012

Receptionist

Persada Soprt Club
06.2011 - 07.2011

No Degree - Tour And Travel Department

Yadika's 11 Vocational School
04.2001 -

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Rizka Nur afrizalAssistant Manager