Rizka Susan
Entrepreneur (Independent Owner)
Kudus
Work Preference
Summary
Detail-oriented professional combining hands-on entrepreneurial experience with a solid background in corporate administrative roles. Skilled in office management, data reporting, customer engagement, and daily social media content creation. Adept at multitasking, solving operational challenges, and delivering consistent results.
Overview
2
2
Languages
2
2
Certificates
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Entrepreneur
Family Store
10.2023 - Current
- Managed daily store operations, including customer service and issue resolution.
- Managed over 10 customer calls and orders in average per day
- Resolved customer complaints and issues promptly, identifying practical solutions to maintain customer satisfaction.
- Handled claims and returns while ensuring smooth day-to-day business operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
Election Officer
Komisi Pemilihan Umum Republik Indonesia
11.2024 - 12.2024
- Facilitated voter registration processes to ensure compliance with electoral regulations.
- Coordinated polling station operations to enhance efficiency during election events.
- Monitored ballot counting processes to maintain accuracy and integrity of results.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Checked records for accuracy and completeness, and corrected errors.
Senior Administrative Staff
PT. Hwaseung Indonesia
09.2016 - 10.2023
- Assisted in onboarding new staff, providing training on company policies and procedures.
- Maintained accurate records of quality checks and test results, supporting regulatory compliance efforts.
- Monitored equipment calibration schedules, ensuring precision in testing methods across production operations.
- Collaborated with cross-functional teams to address root causes of quality issues, leading to more consistent output.
- Maintained comprehensive records of all inspection activities, allowing for easy retrieval during internal or external audits.
- Compiled 6 inspection building reports and led cross-check analyzing with inspection staffs.
- Prepared and maintained daily, weekly, and monthly reports for management review.
- Recorded and organized test data for report generation and analysis.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Administration Assistant
PT. Albisindo Timber
02.2015 - 08.2016
- Coordinated travel arrangements and itineraries for management and staff.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Managed visual product documentation to support online marketing and social media campaigns.
- Prepared at least 2 to 3 new products weekly for visual documentation and social media uploads.
- Captured and edited product photos and videos to create engaging content for social media platforms.
English Tutor
Er Zidni Course
12.2010 - 12.2014
- Developed customized lesson plans to enhance student engagement and language proficiency.
- Implemented interactive teaching methods to improve comprehension and retention of English language concepts.
- Collaborated with educational staff to create a supportive learning environment that encourages academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Supported students in preparation for standardized tests, resulting in improved test scores.
- Enhanced students' understanding of complex grammatical structures by creating and implementing interactive exercises.
- Used variety of teaching methods to successfully help wide range of students.
- Motivated students with accurate feedback and positive reinforcement.
English Tutor
Britania Course
07.2011 - 04.2012
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Conducted personalized tutoring sessions for improved academic performance in English literature.
- Developed methods to motivate and engage students in learning.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Enhanced vocabulary acquisition through engaging and interactive language games.
- Enhanced students' understanding of complex grammatical structures by creating and implementing interactive exercises.
Education
Bachelor of Arts - English Education
Muria Kudus University
Kudus, Indonesia 09.2010 - 09.2014
Skills
Report writing
Social media management
Data entry
Mail handling
Problem-solving abilities
Multitasking Abilities
Organizational skills
Microsoft office
Fast learner
Data analysis
Certification
3Rd winner of Junior Women's Kumite
Timeline
Election Officer
Komisi Pemilihan Umum Republik Indonesia
11.2024 - 12.2024
Entrepreneur
Family Store
10.2023 - Current
Senior Administrative Staff
PT. Hwaseung Indonesia
09.2016 - 10.2023
Administration Assistant
PT. Albisindo Timber
02.2015 - 08.2016
English Tutor
Britania Course
07.2011 - 04.2012
3Rd winner of Junior Women's Kumite
02-2011
English Tutor
Er Zidni Course
12.2010 - 12.2014
Bachelor of Arts - English Education
Muria Kudus University
09.2010 - 09.2014
Runner up of Women's Kumite
03-2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Indonesian
Native or Bilingual
Participation
- Participated as an exhibitor at the Indonesia International Furniture Expo (IFEX) 2015 at JIEXPO, Jakarta
- Personal Assistant to the Owner's Child, PT. Albisindo Timber – Sydney, Australia (Nov–Dec 2015)
- SAP ERP training trainee, specifically SAP PP (Production Planning)