Reading a self improvement books which gave me more inspirations on how to become better version of myself
Rizki Nindya Puteri
Customer Service Coordinator
Jakarta ,DKI Jakarta
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
JUNIOR SUPERVISOR
QATAR AIRWAYS
Doha
11.2018 - 04.2020
- Managing the Safety of the customers specifically in the Economy Cabin.
- Ensuring the flow of the service is according to the company standard.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Built, managed and coached insourced and outsourced teams.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
FLIGHT ATTENDANT, PREMIUM CABIN
QATAR AIRWAYS
Doha
01.2015 - 10.2018
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Handling the customers who are flying in the Premium Cabin.
- Ensuring their safety as well as providing them with the 5-star hospitality on board.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
FLIGHT ATTENDANT, ECONOMY CABIN
QATAR AIRWAYS
DOHA
02.2012 - 01.2013
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
INTERNATIONAL FLIGHT ATTENDANT
Royal Brunei Airlines
Bandar Seri Begawan
11.2010 - 01.2011
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
CUSTOMER SERVICE OFFICER
BANK CENTRAL ASIA
Jakarta
01.2007 - 01.2010
- Offered basic technical support for clients on wide range of company products.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
06.2004 - 07.2007
Skills
Priority management
Affiliations
Professional, ambitious,
determined and results oriented
mind set
Adjustable with the new things,
willing to learn about anything.
Working in a hospitality industry
for more than 8 years.
SMAN 1 CIPUTAT
2004-2007 SENIOR HIGH SCHOOL
Interests
Listening music that can elevate my spirit
Reading a self improvement book
Die Empty, is the book that I currently reading. It tells you about how to build good habit, especially in your work environment.
Timeline
JUNIOR SUPERVISOR - QATAR AIRWAYS
11.2018 - 04.2020
FLIGHT ATTENDANT, PREMIUM CABIN - QATAR AIRWAYS
01.2015 - 10.2018
FLIGHT ATTENDANT, ECONOMY CABIN - QATAR AIRWAYS
02.2012 - 01.2013
INTERNATIONAL FLIGHT ATTENDANT - Royal Brunei Airlines
11.2010 - 01.2011
CUSTOMER SERVICE OFFICER - BANK CENTRAL ASIA
01.2007 - 01.2010
1 Ciputat Senior High School - High School Diploma,
06.2004 - 07.2007
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