Rizky Andini
Jakarta,JK
Summary
Proven to enhance customer satisfaction and dining experience at First Watch Restaurants, excel in high-volume dining and effective complaint resolution. Leveraging strong oral communication and hospitality service expertise, consistently achieved commendations for service excellence and efficiency, contributing to a notable increase in guest loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Parle Dinning & Bar Restaurant
01.2024 - Current
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Provided exceptional customer service to ensure a positive dining experience for guests
- Accurately took and served food and beverage orders
- Maintained a clean and organized work environment
- Reached out to customers to set up appointments, check on satisfaction and suggest additional
- Prepared and processed contracts and order forms for new and existing customers
- Answered customers' questions and addressed problems and complaints in person
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Rosalita Tex & Max Restaurant
01.2022 - 12.2023
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Improved guest comfort and satisfaction through personalized service and support.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Restocked salad bar and buffet for lunch and dinner service.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Hostess
Revolver Bali
01.2021 - 04.2021
- Took and submitted orders, including customer preferences and dietary requirements.
- Ran food from chefs to guest tables including dishes that required special serving techniques.
- Suggested wine pairings to go with specific menu items.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported needs of 8 - person wait staff who attended to specific needs of countless customers daily for 5 restaurant with social relevancy and intentionality.
Education
High School Diploma -
Borobudur High School Jakarta
Jakarta, Indonesia05.2020
Skills
- Oral and written communication
- Customer service-focused
- Complaint resolution
- Quick learner
- Creative problem solving
- Order accuracy
- Point of sale knowledge
- Wine service
- Hospitality service expertise
- Menu memorization
- Beverage preparation
- Sale expertise
- Dining area cleanliness
- Tableside service
- Food and beverage pairings
- Food preparation and safety
Certification
- Certified Floor Staff, Rosalita's , 2022 - 2023
Timeline
Waitress
Parle Dinning & Bar Restaurant
01.2024 - Current
Waitress
Rosalita Tex & Max Restaurant
01.2022 - 12.2023
Restaurant Hostess
Revolver Bali
01.2021 - 04.2021
High School Diploma -
Borobudur High School Jakarta
- Certified Floor Staff, Rosalita's , 2022 - 2023
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