Rizky Firdaus
After Sales Project Section Head
Balikpapan
Summary
Experienced with coordinating service projects from inception to completion. Utilizes strategic planning and resource allocation to meet project goals. Strong understanding of client needs and project lifecycle management.
Overview
13
13
years of professional experience
Work History
Service Project Head
PT. Hino Motors Sales Indonesia
03.2023 - Current
- Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
- Proactively identified potential bottlenecks or roadblocks in execution plans to accurately forecast potential delays or challenges before they arose.
- Met with customers to discuss service needs and offer available solutions.
Senior Team Member
Hino Motors Asia
05.2024 - 04.2025
- Handling issue for Distributor (HMS) as main person in communication with distributor (Service & Parts Matter)
- Training Planning & Support by Business Trip
- Market Survey & Feedback to Hino Products
Service Head Project
PT. Hino Motors Sales Indonesia
06.2019 - 02.2023
- Developed and maintained positive relationships with customers to build rapport and trust.
- Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
Component Rebuilt Leader
PT. Hino Motors Sales Indonesia
06.2017 - 05.2019
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
Component Rebuilder
PT. Hino Motors Sales Indonesia
06.2012 - 06.2017
- Enhanced customer satisfaction by providing timely and accurate rebuild services for their vehicles.
- Contributed to the growth of the business through effective marketing strategies and strong client relationships.
Education
Bachelor of Engineering - Engineering
University Islam Kalimantan
Banjarmasin, Indonesia 04.2001 -
Skills
Mentoring and coaching
Problem-solving
Team leadership
Team collaboration and leadership
Verbal and written communication
MS office
Technical support
Timeline
Senior Team Member
Hino Motors Asia
05.2024 - 04.2025
Service Project Head
PT. Hino Motors Sales Indonesia
03.2023 - Current
Service Head Project
PT. Hino Motors Sales Indonesia
06.2019 - 02.2023
Component Rebuilt Leader
PT. Hino Motors Sales Indonesia
06.2017 - 05.2019
Component Rebuilder
PT. Hino Motors Sales Indonesia
06.2012 - 06.2017
Bachelor of Engineering - Engineering
University Islam Kalimantan
04.2001 -
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