Watching Movies, Badminton and Singing
Rizky Junjunan
Account Operation Management
Jakarta,JK
Summary
Dynamic professional with a proven track record at several Global Companies, specializing in Order Management as the revenue generator of the company. Excelled in enhancing customer satisfaction and revenue growth through problem solving, communication, data analysis and cross-functional collaboration. Skilled in SAP Sales & Distribution and critical thinking, adept at transforming business processes and optimizing order fulfillment.
Overview
10
10
years of professional experience
Work History
Account Operations Management
Hewlett Packard Enterprise
04.2019 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Planned, developed and maintained selected TOP accounts.
- Order forecasting and monitoring for MM-SMB accounts.
- Increased revenue growth by identifying new business and conversion opportunities through data analysis.
- Collaborated with cross-functional teams to solve daily operational issue related to quote to cash process.
Sales Support Analyst
Dormakaba
08.2015 - 03.2019
- Improving internal process through creating business process and database transformation.
- Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.
- Supported sales team with timely and accurate sales reports, contributing to informed decisionmaking.
- Collaborated with cross-functional teams to develop pricing strategies for boosting revenue growth.
- Managing quote to cash process in SAP system.
Supply Chain Planner
LG Electronics
09.2014 - 08.2015
- Enhanced collaboration between internal stakeholders by facilitating regular communication meetings related to supply chain topics.
- Reduced lead times by establishing strong relationships with suppliers and improving communication channels.
- Optimized inventory management for reduced stock shortages and improved order fulfillment rates.
- Tracked and monitored purchase orders and ensure on time delivery.
Education
MBA - Strategic Marketing
Institut Teknologi Bandung
Jakarta 04.2001 -
Bachelor of Engineering - Industrial Engineering
Institut Teknologi Nasional
Bandung 04.2001 -
Skills
Problem-Solving
Data Analysis
Critical Thinking
Order Fulfillment
Business Process
Marketing Strategy
SAP Sales & Distribution Module
Computer Literacy (Microsoft Office)
English
Interests
Timeline
Account Operations Management
Hewlett Packard Enterprise
04.2019 - Current
Sales Support Analyst
Dormakaba
08.2015 - 03.2019
Supply Chain Planner
LG Electronics
09.2014 - 08.2015
MBA - Strategic Marketing
Institut Teknologi Bandung
04.2001 -
Bachelor of Engineering - Industrial Engineering
Institut Teknologi Nasional
04.2001 -