Rizky Muhammad
MERCHANDISER & ACCOUNT MANAGER
Pamulang
Summary
An experienced Account Manager with a proven track record of driving sales growth and merchant acquisition. Skilled in strategic planning, customer relationship management, and market analysis. Successfully increased sales by almost 30% and customer base by 25% through effective account management and targeted marketing campaigns.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Deployment Specialist
PT Easyeat Indonesia
2024.04 - Current
- Train and develop the implementation of comprehensive standard operating procedures (SOP) aligned with overall business goals and targets.
- Analyze market characteristics and needs to identify growth opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Officer
Desty Menu App
2021.01 - 2024.01
- Train and consultant merchant and staff how to use based on customer habit
- Gathering all the issues, bugs and error on the system and report it to tech teams
- Collaborate with marketing strategic teams to increase sales of each merchants.
Assistant Manager of Merchandiser
Pasaraya Store
2017.01 - 2021.01
- Collaborate with suppliers to determine the market needs
- Ensure that the O2O are stocked with the proper articles and quantities
- Display, arrange and rotate products in store
- Optimize sales volume and profitability by identifying profitable lines
Merchandiser
Akulaku Indonesia
2016.04 - 2017.01
- Gather the Gadget and Fashion Brand/Supplier to join the Platform
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collect all rejected orders due to unavailable stock, then throw it to other Suppliers who are able to provides.
Account Executive
PT. KlikToday Indonesia
2014.01 - 2016.04
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining their products and prioritizing based on their market .
- Assisted in the onboarding process for new clients, ensuring a smooth process into the company's details of accounts.
Education
Bachelor of Science - Psychology
Universitas Mercu Buana
Jakarta 2009.04 - 2013.01
Skills
Business Intelligence
Problem Solving
Negotiation Skills
Accomplishments
- Head of Committee in Basic Training of Leadership.
- 1st Place in Futsal tournament at the UI Psychology Olympiad.
- Member of BEM of Psychology.
- Training of Classical Psychology examination Procedures.
- Student Organization Leadership training.
Timeline
Deployment Specialist
PT Easyeat Indonesia
2024.04 - Current
Account Officer
Desty Menu App
2021.01 - 2024.01
Assistant Manager of Merchandiser
Pasaraya Store
2017.01 - 2021.01
Merchandiser
Akulaku Indonesia
2016.04 - 2017.01
Account Executive
PT. KlikToday Indonesia
2014.01 - 2016.04
Bachelor of Science - Psychology
Universitas Mercu Buana
2009.04 - 2013.01