Rizky Romadhona
PC Product Support Specialist
Tangerang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
PC Product Specialist
PT Hewlett Packard Indonesia
04.2019 - Current
- Offered assistance in implementing and developing training programs.
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Established strong relationships with key industry influencers to promote products through various channels.
- Optimized inventory management, ensuring timely availability of products for customers.
- Pre-Sales Support by creating solution based on customers needed
- Assesment, Presentation, Demo, Problem Solving base on customer and sales needed.
- Post-Sales support by making sure solution given to customer is up and running without error.
IT Staffing Specialist
Premier Oil Natuna Sea BV Indonesia
11.2016 - 02.2019
- Troubleshoot and supporting hardware
- Troubleshoot and Supporting Software ( Microsoft ,exchange,active directory,internet,antivirus,etc. )
- Software Installation
- Troubleshooting problem on Basic Lan and Infrastructure
- Inventory Hardware
- Computer maintenance
- Infrasturucture Support Problem
- Share Point Support user
- Application OIl & Gas Support ( Installing and Troubleshoot )
Desktop Support Lead
PT Berca Hardaya Perkasa
12.2012 - 08.2016
- Troubleshoot and supporting hardware
- Troubleshoot and Supporting Software ( Microsoft ,exchange,active directory,internet,antivirus,etc. )
- Software Installation
- Troubleshooting problem on Basic Lan and Infrastructure
- Inventory Hardware
- Computer maintenance
- Infrasturucture Support Problem
- Lead Engineer team
Field Engineer
PT HM Sampoerna
02.2012 - 12.2012
- Migration or Upgrading microsoft operating system from Windows XP SP3 to Windows 7
- Installing Server
- Installing computer hardware and software
- Installing network hardware and software
- Troubleshoot hardware and software
- Troubleshoot LAN and server
- Making IT hardware and software inventory list
- Setting user in ISA server
- Setting user in SBS server
- Seeting User email
- Monitoring ISA and SBS Server.
- Entry user to active directory
Technical Support /Senior Desktop Engineer
PT Berca Hardaya Perkasa
12.2011 - 02.2012
- Maintenance server, computer hardware and software
- Installing Server
- Installing computer hardware and software
- Installing network hardware and software
- Troubleshoot hardware and software
- Troubleshoot LAN, WAN and server
- Making IT hardware and software inventory list
- Setting user in server
- Setting User email
- Backup Server
- Anti Virus for server and user
- Monitoring Bandwith, DHCP and Active Directory Server.
IT Staffing Specialist
PT Wangsa Jaya Prima
02.2009 - 12.2011
- Maintenance server, computer hardware and software
- Maintenance PABX
- Installing computer hardware and software
- Installing network hardware and software
- Troubleshoot hardware and software
- Troubleshoot LAN
- Making IT hardware and software inventory list
- Setting user in DHCP server
- Setting user in Exchange server
- Setting user in ISA server.
Education
S1 Information System -
STMIK SWADHARMA
undefined
SMK Kusuma Bangsa Senior High School
undefined
169 Junior High School
undefined
SDN 01 Elementary School
Skills
- Windows 98
- Windows XP/ Vista/ 7
- Windows 2000
- Windows 2000, 2003 and 2008 server
- Linux Ubuntu server, desktop (Basic)
- SBS 2000
- Visio
New Hire Orientation
Team Collaboration
Program Evaluation
Applicant Tracking Systems
Professionalism
Time Management
Analytical Thinking
Effective Communication
Problem-solving aptitude
Excellent Communication
Microsoft Office
Ability
- Hardware
- Personal Computer
- Notebook/ Laptop
- Server
- Printer (Laser, ink and dotmatrix)
- Printer Switch, KVM Switch
- LAN Hardware
- CCTV
- Scanner, etc
Performance Strength
- Honest
- Ability to work well in a team environment
- Good analytical skills
- Fast learning and hard working
- Self initiative and strong interpersonal
Personal Information
- Date of Birth: 16/05/1987
- Marital Status: Married
- Religion: Moslem
Timeline
PC Product Specialist
PT Hewlett Packard Indonesia
04.2019 - Current
IT Staffing Specialist
Premier Oil Natuna Sea BV Indonesia
11.2016 - 02.2019
Desktop Support Lead
PT Berca Hardaya Perkasa
12.2012 - 08.2016
Field Engineer
PT HM Sampoerna
02.2012 - 12.2012
Technical Support /Senior Desktop Engineer
PT Berca Hardaya Perkasa
12.2011 - 02.2012
IT Staffing Specialist
PT Wangsa Jaya Prima
02.2009 - 12.2011
S1 Information System -
STMIK SWADHARMA
undefined
SMK Kusuma Bangsa Senior High School
undefined
169 Junior High School
undefined
SDN 01 Elementary School
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Cori WarnerCori Warner
Falcon Product Engineer/ NPI Engineer (CBP) at HEWLETT PACKARD, Hewlett PackardFalcon Product Engineer/ NPI Engineer (CBP) at HEWLETT PACKARD, Hewlett Packard
Mohamad FaisalMohamad Faisal
Supervisor at PT. KSB Indonesia (PT. Freeport Indonesia)Supervisor at PT. KSB Indonesia (PT. Freeport Indonesia)
Leonardus WahluyaLeonardus Wahluya
Scrum Master at Agile TechnicaScrum Master at Agile Technica
Krishna TayalKrishna Tayal
YouTube Content Creator at SelfYouTube Content Creator at Self