Dynamic professional with extensive experience in operations management and customer service, notably at Surabaya CV Tekad. Proven track record in enhancing team productivity and implementing cost control measures. Skilled in warehouse management systems and collaborative teamwork, consistently achieving high customer satisfaction through effective problem-solving and communication.
Hi, I’m
Rizky Yanuar Paramitha
Surabaya
Summary
Overview
2016
years of professional experience
Work History
Surabaya CV Tekad ( 2025-2016)
Warehouse Administrator
Job overview
- Implemented loss prevention strategies to minimize shrinkage rates and protect valuable assets within the warehouse facilities.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
- Participated in budget planning for the warehouse department, identifying opportunities for cost savings while maintaining high-quality service standards.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
Surabaya Travel & Tour (Aura Pesona Wisata 2016-2018)
Customer Service Supervisor
Job overview
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Surabaya PT Home Center Indonesia (2018-2021)
Customer Service Expeditor
Job overview
- Achieved high customer retention rates by consistently delivering empathetic, knowledgeable and efficient service during all interactions.
- Collaborated with cross-functional teams to ensure smooth order fulfillment, leading to improved client satisfaction rates.
- Coordinated with multiple departments for seamless communication and efficient issue resolution.
- Handled time-sensitive matters effectively, prioritizing tasks according to urgency and impact on customer satisfaction levels.
- Contributed positively to team morale through active participation in meetings, providing constructive feedback on operational efficiency initiatives.
- Expedited shipment tracking to provide timely updates to customers, ensuring their satisfaction.
- Analyzed patterns in common customer complaints allowing for targeted improvement efforts that led to fewer recurring issues.
- Maintained accurate records of all transactions and communications to ensure transparency in dealings with customers.
- Resolved complex customer issues by utilizing strong problem-solving skills and attention to detail.
Sidoarjo PT Aspirasi Hidup Indonesia (2021-Now)
General Affair
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
IT Company PT Wahana Cipta Sinatria
Administrator
03.2014 - 12.2015
Job overview
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Education
Airlangga UniversitySurabaya
Bachelor's Degree
11.2014
University Overview
Skills
Collaborative teamwork
Timeline
Administrator
IT Company PT Wahana Cipta Sinatria
03.2014 - 12.2015
Warehouse Administrator
Surabaya CV Tekad ( 2025-2016)
Customer Service Supervisor
Surabaya Travel & Tour (Aura Pesona Wisata 2016-2018)
Customer Service Expeditor
Surabaya PT Home Center Indonesia (2018-2021)
General Affair
Sidoarjo PT Aspirasi Hidup Indonesia (2021-Now)
Airlangga University
Bachelor's Degree