Rizqa Hayati
Jakarta Selatan
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 8 years of experience providing quality administrative support.
Overview
12
12
years of professional experience
Work History
Content Creator
Freelance
Jakarta, Indonesia
03.2024 - Current
- Applied current editing and photography tools to tell great stories.
- Implemented strategies and tactics to grow followers on social media channels.
- Strengthened content through proofreading and editing.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Virtual Assistant
Freelance
Jakarta, Indonesia
01.2024 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed business correspondence, transcription, and data entry.
- Uploaded files for team use on Google Suite and SharePoint.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Independent Business Owner
QS Coffee
Jakarta, Indonesia
09.2023 - Current
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Negotiated favorable contracts with suppliers, securing high-quality materials at competitive prices for improved profitability.
Independent Lead Generator
PT Procon Outsource Company
Jakarta, Indonesia
01.2024 - 02.2024
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Inside Sales Executive
PT FedEx Express International
Jakarta, Indonesia
05.2019 - 08.2023
- Make sure all inquiries and issues through email, chat, and phone call well-addressed to build customer satisfaction
- Teamwork with Field Sales to gain business and other department
- Account creation, pricing, monitoring shipments and managing aftersales treatment
- Done 30 calls per day, having leads converted within 48hour and ensure input pipeline 12/week which 6 existing:6new win
- As a consultant to customer give best solution based on customer requirements
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
- Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Delivered compelling sales presentations to prospective clients via phone calls, emails, and virtual meetings.
- Participated in weekly team meetings to review performance metrics against targets set by management, identifying areas for improvement where necessary.
Marketing Executive
PT Danora Agro Prima
Jakarta, Indonesia
09.2018 - 04.2019
- Met target 5 customers per day to close follow up as KPI
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
Admin Sales
Sustainable Timber Ltd, PT
Medan, ID
02.2014 - 08.2018
- Issued sales contract based on PO buyer, invoicing, prepare export documents
- Retain relation to buyer and shipper, daily reporting and other administrative duties
- Prepared reports and technical documentation of day-to-day production processes.
Service Enabler
PT Indonusa Telemedia
Jakarta, Indonesia
01.2015 - 07.2017
- Accomplished KPI data input and installed 98% per month
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Phone verifying customer data
- Assisted in achieving sales targets through effective coordination with the sales team.
- Completed data entry tasks with accuracy and efficiency.
- Ensuring data entries confirm by Operational Team until ticket created to installation by technician
- Organized, sorted, and checked input data against original documents.
Retail Outlet Officer
DHL Express
Medan, Indonesia
09.2014 - 11.2014
- Accomplished KPI recap Airway Bill/day to report
- Completed data entry tasks to be Air Way Bill with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Increased customer loyalty with exceptional communication skills and personalized service.
Field Engineer (Internship)
Pupuk Iskandar Muda
Aceh, Indonesia
10.2012 - 11.2012
- Analyzing the waste concentration with Environment Department
- Ensuring the waste to be harmless before releasing to ocean
Education
Bachelor Degree - Chemical Engineering
Institut Teknologi Medan
Medan, Indonesia02.2014
Skills
- CRM (Salesforce)
- Email Communication
- MS Excel, Powerpoint, Word, Teams
- Data Entry
- Customer Service
- English (Professional) , Bahasa (Native)
- Google Suite
- Canva
- Video Editing
- Audience Engagement
- Document Preparation
- Social Media Updating
- Customer and client relations
- Mail Management
Timeline
Content Creator
Freelance
03.2024 - Current
Virtual Assistant
Freelance
01.2024 - Current
Independent Lead Generator
PT Procon Outsource Company
01.2024 - 02.2024
Independent Business Owner
QS Coffee
09.2023 - Current
Inside Sales Executive
PT FedEx Express International
05.2019 - 08.2023
Marketing Executive
PT Danora Agro Prima
09.2018 - 04.2019
Service Enabler
PT Indonusa Telemedia
01.2015 - 07.2017
Retail Outlet Officer
DHL Express
09.2014 - 11.2014
Admin Sales
Sustainable Timber Ltd, PT
02.2014 - 08.2018
Field Engineer (Internship)
Pupuk Iskandar Muda
10.2012 - 11.2012
Bachelor Degree - Chemical Engineering
Institut Teknologi Medan