Rizka Amalia
Bogor Regency,West Java
Summary
Experienced and dependable professional with 12 years of expertise in customer service and administrative support. Adept at resolving customer issues with empathy and efficiency, while ensuring smooth day-to-day office operations. Strong in written communication, multitasking, and handling a wide range of client personalities across different industries. Committed to providing high-quality service and supporting team success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Officer
PT PEOPLE INTELLIGENCE INDONESIA (GreatDay HR)
10.2024 - 02.2025
Senior Customer Success Executive
PT STARGO DIGITAL INDONESIA (BintanGO)
05.2021 - 10.2024
Business And Marketing Administration
PT DEVCRATE DIGITAL INDONESIA
06.2020 - 05.2021
Customer Service
PT KENIKURA INDONESIA WISATA
02.2020 - 05.2020
Customer Service
PT YOSEPHIN GLOBAL INDONESIA (Rocketindo)
06.2018 - 01.2020
Customer Service Administrative
PT BASTI MUKTI UTAMA
03.2014 - 12.2017
(International & Domestic Shipping)
Receptionist
PT STAR COSMOS
07.2013 - 01.2014
Email Operator
PT DASA PRIMA
10.2012 - 05.2013
Education
Multimedia
SMK Negeri 5 Tangerang
Tangerang, Indonesia 06.2009 - 05.2012
Conversation in English - Pre-Intermediate Levels (Certified)
Lembaga Bahasa LIA
06.2016 - 03.2017
Skills
Microsoft Office
undefinedTimeline
Customer Service Officer
PT PEOPLE INTELLIGENCE INDONESIA (GreatDay HR)
10.2024 - 02.2025
Senior Customer Success Executive
PT STARGO DIGITAL INDONESIA (BintanGO)
05.2021 - 10.2024
Business And Marketing Administration
PT DEVCRATE DIGITAL INDONESIA
06.2020 - 05.2021
Customer Service
PT KENIKURA INDONESIA WISATA
02.2020 - 05.2020
Customer Service
PT YOSEPHIN GLOBAL INDONESIA (Rocketindo)
06.2018 - 01.2020
Conversation in English - Pre-Intermediate Levels (Certified)
Lembaga Bahasa LIA
06.2016 - 03.2017
Customer Service Administrative
PT BASTI MUKTI UTAMA
03.2014 - 12.2017
Receptionist
PT STAR COSMOS
07.2013 - 01.2014
Email Operator
PT DASA PRIMA
10.2012 - 05.2013
Multimedia
SMK Negeri 5 Tangerang
06.2009 - 05.2012
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