Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Rizka Amalia

Rizka Amalia

Bogor Regency,West Java

Summary

Experienced and dependable professional with 12 years of expertise in customer service and administrative support. Adept at resolving customer issues with empathy and efficiency, while ensuring smooth day-to-day office operations. Strong in written communication, multitasking, and handling a wide range of client personalities across different industries. Committed to providing high-quality service and supporting team success.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Officer

PT PEOPLE INTELLIGENCE INDONESIA (GreatDay HR)
2024.10 - 2025.02

Senior Customer Success Executive

PT STARGO DIGITAL INDONESIA (BintanGO)
2021.05 - 2024.10

Business And Marketing Administration

PT DEVCRATE DIGITAL INDONESIA
2020.06 - 2021.05

Customer Service

PT KENIKURA INDONESIA WISATA
2020.02 - 2020.05

Customer Service

PT YOSEPHIN GLOBAL INDONESIA (Rocketindo)
2018.06 - 2020.01

Customer Service Administrative

PT BASTI MUKTI UTAMA
2014.03 - 2017.12

(International & Domestic Shipping)

Receptionist

PT STAR COSMOS
2013.07 - 2014.01

Email Operator

PT DASA PRIMA
2012.10 - 2013.05

Education

Multimedia

SMK Negeri 5 Tangerang
Tangerang, Indonesia
2009.06 - 2012.05

Conversation in English - Pre-Intermediate Levels (Certified)

Lembaga Bahasa LIA
2016.06 - 2017.03

Skills

Microsoft Office

Google Workspace

E-Commerce

CRM Tools

Problem Solving

Written Communication

General Administration

Timeline

Customer Service Officer

PT PEOPLE INTELLIGENCE INDONESIA (GreatDay HR)
2024.10 - 2025.02

Senior Customer Success Executive

PT STARGO DIGITAL INDONESIA (BintanGO)
2021.05 - 2024.10

Business And Marketing Administration

PT DEVCRATE DIGITAL INDONESIA
2020.06 - 2021.05

Customer Service

PT KENIKURA INDONESIA WISATA
2020.02 - 2020.05

Customer Service

PT YOSEPHIN GLOBAL INDONESIA (Rocketindo)
2018.06 - 2020.01

Conversation in English - Pre-Intermediate Levels (Certified)

Lembaga Bahasa LIA
2016.06 - 2017.03

Customer Service Administrative

PT BASTI MUKTI UTAMA
2014.03 - 2017.12

Receptionist

PT STAR COSMOS
2013.07 - 2014.01

Email Operator

PT DASA PRIMA
2012.10 - 2013.05

Multimedia

SMK Negeri 5 Tangerang
2009.06 - 2012.05
Rizka Amalia