ROBBIE HOGUE
Mountain Home
Summary
With a proven track record at Micron Tech, I excel in data auditing and fostering team collaboration. Leveraging Excel expertise and a keen eye for error verification, I've driven significant quality improvements, including a $3 million cost saving. My approach combines meticulous accuracy with effective communication, ensuring data integrity and regulatory compliance. Productive data entry operator skilled in monitoring database updates and ensuring meticulous accuracy and efficiency. In-depth knowledge. Skilled in information security protocols with proven history of accurate performance.
Overview
33
33
years of professional experience
Work History
Data Entry Specialist
Central District Health
Boise
12.2021 - 06.2023
- I opened and closed COVID cases for Central District 4 in Idaho.
- I used Excel to update the cases in NBS so that the data was consistent and correct.
- Corrected and closed over 6,000 cases since January 2023.
- Worked with the manager when the demographics or patient data were incorrect to determine what should be listed in NBS.
- Generated reports on discrepancies between physical counts and computer records.
- Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Validated customer information, such as addresses and contact numbers.
- Maintained client confidence by keeping information confidential.
- Researched and obtained further information for incomplete documents.
- Reviewed database entries to verify regulatory compliance.
CIM Administrator
Continuum GBL
Boise
03.2008 - 05.2021
- Submitted data for over 200 new hires a week to Verizon.
- Obtained the logins for those agents to allow them to log in to their Verizon training and profiles.
- Verified that their profiles were correct for the line of business in which they were assigned.
- Adjusted the status for over 5,000 agents in the database when the agents were termed or moved each day.
- Placed agents on LOA, or suspension, when needed.
- When agents were promoted or demoted, I made sure that their profiles were correct.
- I moved agents from training to transition, and then to production when they were moved by training.
- Transmitted data to Verizon for the agents, so that they could take the appropriate calls for their skill group.
- The data was updated each night with a data feed to Verizon.
- Coordinated all agent data between Continuum GBL's six locations and Verizon.
- I aided the trainers when agents had problems logging into their systems.
- I helped troubleshoot Work Hub data in Verizon when agents could not receive calls.
- I submitted to Verizon when the agents' profiles were not working.
- Facilitated communication between departments to support project completion and goal achievement.
- Performed data entry tasks into computer databases from paper documents.
- Audited company's legal documents to verify compliant policies and procedures.
- Conducted performance evaluations and recommended training programs for staff development.
- Compiled statistical data from various sources for analysis.
- Updated databases with new employee information, job changes and terminations.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Quality Assurance Technician
Micron Tech
Boise
09.1990 - 08.2007
- I wrote VBA programs to pull in reject data for the 20 distinctive design IDs in Assembly, and compared it with the rejects that were returned from Test.
- Monitored all rejects for each machine, and graphed their six-month flow.
- Worked with the Assembly engineers on the reject codes to see if a machine in Assembly was creating rejects, but it was too low to show on a QDR.
- Coordinated with other QA agents to check out the machines to see what was causing the rejects.
- Aided the product engineers in determining if any material or process could be causing the failures.
- We saved Micron over 3 million dollars by refining the product flow through assembly.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Conducted root cause analysis on defective parts and provided corrective action recommendations to management.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Prepared reports to communicate results of quality inspection activities to management.
- Developed and implemented comprehensive quality assurance programs to ensure compliance with industry standards and regulations.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed data from test results and identified areas needing improvement.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Implemented best practices for ensuring high levels of product quality.
- Monitored production processes to identify any potential quality issues.
- Recommended changes in procedures or specifications when necessary.
- Created and maintained database of common and known testing defects.
- Collaborated with the product development team to establish quality criteria for new products.
Education
BS - Math
Northeastern Louisiana State College
Monroe, La05.1970
Skills
- Data reporting
- Error verification
- Data auditing
- Log book updates
- Data transcription
- Transcribing documents
- Excel formulas
- Excel expertise
- Identifying errors
- Data protection
- Information security awareness
- Spreadsheet proficiency
- Database maintenance
- Error detection
- Database updates
- Accuracy and attention to detail
- Verifying data accuracy
- Data entry procedures
Affiliations
- Past President of Idaho Wheel Chair Tennis Association. Qualified Wheel Chair Tennis coach.
- Qualified Soccer coach for both men and junior varsity Soccer teams.
- Qualified Soccer Referee.
- Started the youth Soccer program at Mountain Home Air Force Base.
- Coached the Mountain Home Air Force Base Tennis Team for 12 years.
Timeline
Data Entry Specialist
Central District Health
12.2021 - 06.2023
CIM Administrator
Continuum GBL
03.2008 - 05.2021
Quality Assurance Technician
Micron Tech
09.1990 - 08.2007
BS - Math
Northeastern Louisiana State College
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