Robbie Liem
Senior Sales Manager Bank Industries And Insurance, F&B , Hospitality, Customer Service
Batam,KR
Summary
- A passionate and service-oriented professional seeking a career in the hospitality industry, particularly in restaurants, food & beverage, and coffee shops. Experienced in customer service, team leadership, and financial management, with strong English communication skills and a proven ability to deliver excellent customer experiences both in Indonesia and abroad.
- Customer-oriented Banking Officer offering 12 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
- Diligent Banker and Advisor with solid background in personal banking. Effectively managed client portfolios, enhancing customer satisfaction and retention. Demonstrated excellence in financial advising and risk assessment.
- Insurance professional with comprehensive experience in managing insurance operations and driving continuous improvement. Proven track record of effectively leading teams to meet and exceed organizational goals. Known for strong analytical skills and adaptability in dynamic environments.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Service & Bartender
A1 Japan Alliance
02.2025 - 10.2025
- - Served food and beverages according to international service standards.
- - Assisted guests efficiently in a multicultural work environment.
Service & Bartender
Cincy Crab
10.2023 - 02.2025
- - Delivered professional customer service and beverage preparation.
- - Supported daily operations and ensured customer satisfaction.
Head Server
Tokyo Asia Fusion
10.2021 - 10.2023
- - Led the restaurant service team to deliver exceptional dining experiences.
- - Supervised staff efficiency and maintained high standards of service quality.
Branch Manager
Bank MNC, Tbk
06.2021 - 10.2021
- - Managed branch operations and led the team to achieve business targets.
- - Ensured customer service quality and compliance with banking regulations.
- - Developed sales strategies and enhanced priority banking services.
Agency Director
Wanaartha Life
01.2017 - 01.2021
- - Led and trained a team of insurance agents to achieve sales targets.
- - Supervised team performance and provided coaching for career development.
- - Increased client satisfaction and retention through personalized service.
Agency Manager
AIA Financial
01.2016 - 01.2017
- - Recruited, trained, and managed insurance agents.
- - Built and maintained long-term relationships with clients to meet their financial goals.
Relationship Manager Priority
Bank Permata, Tbk
01.2012 - 01.2016
- - Managed a portfolio of priority banking clients and offered tailored financial solutions.
- - Achieved sales targets through cross-selling investment and insurance products.
- - Strengthened customer loyalty and trust through excellent relationship management.
Teller
Bank Central Asia, Tbk (BCA)
01.2008 - 01.2012
- - Handled daily customer banking transactions with accuracy and professionalism.
- - Provided product information and high-quality customer assistance.
- - Maintained cash accuracy and branch administrative compliance.
Education
Master of Finance -
Tarumanagara University
01.2021
Skills
Customer Service
Service Handling
Food & Beverage Handling
Teamwork & Leadership
Teamwork
Fast learner
Listening skills
Personal grooming
Teamwork and collaboration
Food service
Friendly and outgoing
Food preparation
Customer service
Classic cocktails
Problem-solving
Customer engagement
Team management
Customer relationship building
Time management
Professional attitude
Menu development
Problem-solving abilities
Sales development
Multitasking
Cleaning and sanitizing
Customer satisfaction
Multitasking Abilities
Cocktail service
Handling difficult customers
Excellent communication
Decision-making
Menu memorization
Cash handling
Drawer balancing
Self motivation
Product knowledge
Collaboration and teamwork
Cash handling and management
Health and safety compliance
Time management abilities
Responsible serving
Adaptability and flexibility
Effective communication
Team collaboration
Active listening
Hospitality and guest service
Calm and composed
Organizational skills
Stamina and endurance
Food running
Engaging customers
Professional service standards
Timeline
Service & Bartender
A1 Japan Alliance
02.2025 - 10.2025
Service & Bartender
Cincy Crab
10.2023 - 02.2025
Head Server
Tokyo Asia Fusion
10.2021 - 10.2023
Branch Manager
Bank MNC, Tbk
06.2021 - 10.2021
Agency Director
Wanaartha Life
01.2017 - 01.2021
Agency Manager
AIA Financial
01.2016 - 01.2017
Relationship Manager Priority
Bank Permata, Tbk
01.2012 - 01.2016
Teller
Bank Central Asia, Tbk (BCA)
01.2008 - 01.2012
Master of Finance -
Tarumanagara University