Robby Soeharto
International Education Expert
Tangerang,BT
Summary
With over 16 years of experience in the education industry, my skills have been refined through roles with esteemed organizations like Sun Education Group, EF (Education First), and Monash University Australia. Formerly a Branch Manager and Centre Director, as well as a Team Leader (Special Project) in Indonesia, Philippines, and Mongolia, I am driven by a passion for guiding young learners in these countries towards well-informed career decisions and optimal course selections. Unwavering commitment to integrity and excellence fuels dedication to enhancing educational pathways for students. Experienced Team Leader excelling in directing workgroups, developing effective strategies, providing comprehensive training, setting ambitious goals, and actively seeking team feedback. Exceptional interpersonal and communication skills enable effective conveyance of goals and vision to achieve success. Adept at problem-solving, networking, and fostering consensus among team members with a big-picture focus.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Team Leader - Special Projects (Indonesia and The Philippines)
Monash University
07.2023 - Current
- Leading the operation of Student Recruitment Activities and special projects for Monash University Australia in Indonesia and Philippines
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
In Country Representative
Monash University
08.2016 - 07.2023
- Experienced recruitment specialist able to deliver Indonesian student numbers growth for Monash University since FY 2016 - FY 2020
- Identifying and evaluating market opportunities and sources of well-qualified students to support applications for degree & college programs on both campuses as well as in select other programs that have been identified as strategic initiatives for the University
- Determining and implementing the most effective tactics to attract students from the region over the long term
- Assessing demographic, economic and socio-political factors, anticipating trends and changes (such as currency fluctuations) affecting international student mobility in the region
- Modifying strategies in a timely response to sometimes rapid changes in market conditions within the region
- Effectively managing the competition from peer institutions and leveraging Monash University brand
- Assessing the effectiveness of the recruitment strategy and tactics and developing appropriate metrics to measure success in meeting international enrolment targets; this may include assessing the level of revenue generated for Monash University in relation to cost per recruited student
Center Director
EF English First Indonesia
02.2016 - 06.2016
- Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
- Develop and implement sales and profitability plans according to account management principles that ensure the development and maintenance of account plans
- Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals
- Ensure that all areas of work performance or departments are properly staffed and directed
- Provide training, coaching, development and motivation to bring out the best in each distribution team member
- Take on the responsibility for the orientation of all new employees
- Take on the responsibility for evaluation of all employees
- Oversee branch financial management
- Recommend desirable changes in the policies and goals of the branch and the organization
- Assist Service Manager in developing branch and organizational objectives, and also in scheduling classes and policies
- Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Manage the branch honestly, follow high ethical standards, and comply with all government regulations
- Ensure the safekeeping of company assets, including structures, equipment, inventory and cash
- Maintain and enforce personnel policy
- Select, promote and discharge employees within the branch in accordance with basic personnel policy
- Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained
Branch Manager
SUN Education Group
11.2014 - 03.2016
- Leading the 2nd Branch of Sun Education Surabaya with an award as one of the Best Performing Outstation Office in Sun Education Group network
Counsellor
SUN Education Group
05.2011 - 02.2016
- Advise and assist students choosing the right institutions and destination
- Provide assistance and advice on accurate information in all aspect both educational and non-educational, includes : the institutions, the course, the destination, study and social life, transportation, accomodation, etc
- Involved in promotions, campaign and special event activities such as company's exhibition or school expo
- Achieve student recruitment target
Education
Master's degree - Business Administration and Management, General
Universitas Ciputra Surabaya
01.2013 - 01.2015
Bachelor's degree - Tourism and leisure management
Universitas Kristen Petra
01.2004 - 01.2009
Skills
Career Development Coaching
Certification
International Certified Career Coach
Websites
Timeline
Team Leader - Special Projects (Indonesia and The Philippines)
Monash University
07.2023 - Current
In Country Representative
Monash University
08.2016 - 07.2023
Center Director
EF English First Indonesia
02.2016 - 06.2016
Branch Manager
SUN Education Group
11.2014 - 03.2016
Master's degree - Business Administration and Management, General
Universitas Ciputra Surabaya
01.2013 - 01.2015
Counsellor
SUN Education Group
05.2011 - 02.2016
Bachelor's degree - Tourism and leisure management
Universitas Kristen Petra
01.2004 - 01.2009
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