Robert Bernal
Boise
Summary
Account Manager and Entrepreneur with exceptional development, negotiation, and relationship building skills. Industry Technical expert with 10+ years of experience that uses all available information, sources, and research tools to negotiate and increase revenue. Managed business development and growth in 14 US states forming corporate partnerships with Major Industry leaders, Group Practices, Non-Profits, and other organizations. Demonstrated ability to grow business where others cannot see opportunities. Successful History in increasing Key account base and guaranteeing satisfaction in the account management industry.
Overview
15
15
years of professional experience
Work History
Founder and CEO
Rockabye Baby Boutique Treasure Valley Signworks
Meridian, ID
03.2022 - Current
- Built an online store with pop up business opportunities specializing in personalized signage and various decor items
- Designed and created and online eCommerce sales website platform, expanding customer reach nationally
- Generated sales of over $35,000 in the first year
- Strategically manage business budget, accounting, and purchasing to yield annual growth of 20%
- Direct all organizational operations, policies, and objectives to maximize productivity and returns
- Analyze complex scenarios and use creative problem solving to turn challenges into profitable opportunities
- Implemented the use of inventory management software from Godaddy to track, manage, and increase productivity
- Utilized quantitative data to procure cheaper cost of goods and increase revenue
- Devise and deploy targeted sales and marketing campaigns to drive strategic growth
- Utilize SEO to organically drive new customers and sales
- Identify and pursue valuable business opportunities to generate new company revenue
- Created a collective social media following of over 1000 followers
Technical Account Manager
Loud & Clear Telecom
Boise, ID
04.2019 - Current
- Specialized product expert
- Work with Product Development and Product Management on competitive offerings and opportunities
- Assist in providing specialized products to large prospects requiring bespoke solutions for their technical needs
- Validate technical fit to a prospect's requirements, determine scope of work, and create proposals for the developed lead
- Develop and deliver customized demonstrations
- Negotiated long term agreements with 100+ prospects
- Work collaboratively with IT organizations to strategically plan for successful deployments
- Streamlined internal processes for improved team productivity and collaboration
- Create training manuals with detailed information for product applications, features, and setup.
- Coordinate and manage implementation of projects including server and cloud migrations
- Maintained constant communication with clients, providing updates, resolving technical issues effectively, and in a timely manor.
Regional Procurement Manager
Atlas Resell Management
01.2014 - 02.2019
- Proactively Solicit new Business by attending dental trade shows, engaging with clients, making calls, sending emails, text messages, and other online Social networking tools.
- Worked under and directly reported Forcast and quota goal reports to the Vice President weekly, Monthly, and Quarterly.
- Create campaign leads, develop leads, and form long term partnerships with major relevant dental distributors and organizations.
- Target specific areas, develop 100 leads, filter leads, create a schedule and spend 1 week in given area meeting with clients procuring new product.
- Organize logistical routes by means of working with freight companies, 3PL companies, white glove services, and independents to ship product.
- Negotiate costs and services to form partnerships with logistical companies and organizations.
- Monitor and track Campaigns to determine effectiveness and future changes.
- Maintain contact with key clients and developing new clients.
- Write and present Business proposals to established and prospective clients.
- Negotiated terms of proposals and contracts.
- Negotiated Financial offers
- Negotiated Consignment offers
- Used Personal company credit card.
- Given access to unlimited funds in order to create profit in my daily investments.
- Personally Procured $600,000-$700,000 Net profit annually for the company.
- Meeting monthly and quarterly quotas
- Developed new marketing strategies and tactics.
- Was part of a special Process Improvement team in which I was responsible for identifying systemic issues and coming up with solutions. In addition coming up with strategic plans to increase inbound and outbound profits while decreasing cost.
- Managed a team of 14 Junior Procurement Reps used to generate cold leads in targeted areas.
Chef Line Cook
The Stagecoach
08.2012 - 01.2014
- Responsible for making chef, ceaser, shirimp, and crab salads in an aesthetically pleasing presentation
- Ran flat top griddle and broiler where I was required to know temperatures of steaks, butgers, prime rib, and oyster dishes.
- Required to know cuts and weights of top quality meats
- Obtained Food handlers license
Customer Service Associate
Citibank
08.2012 - 09.2013
- Responded to an incoming queue and was responsible for maintaining customer's account and keeping their personal information secure.
- Sold a variety of products
- Handled Credit limit increases/decreases, bill disputes, late fees, explained compound, accrued, and deferred interest.
- Issued credits at my discretion
- Met daily, weekly, monthly, and quarterly goals
Lead Line Chef
Casanova Pizzeria
06.2009 - 07.2012
- Head experienced line chef responsible for making high quality pies, salad, sandwiches, and other Italian Cuisine.
- Monitored and expedited incoming orders in a stressful fast paced environment
- Opened and closed store
Education
Boise State University
Boise, IDHigh School Diploma - undefined
Borah High School
Boise, ID2006
Skills
- Strategic Account Development
- Expert in Negotiation and Persuasion
- Key Account Management
- Key Account Generation
- Market Research and analysis
- Relationship Selling/Forming Partnerships
- Territory Development
- B2B Sales and relationship growth
- NETSUITE
Timeline
Founder and CEO
Rockabye Baby Boutique Treasure Valley Signworks
03.2022 - Current
Technical Account Manager
Loud & Clear Telecom
04.2019 - Current
Regional Procurement Manager
Atlas Resell Management
01.2014 - 02.2019
Chef Line Cook
The Stagecoach
08.2012 - 01.2014
Customer Service Associate
Citibank
08.2012 - 09.2013
Lead Line Chef
Casanova Pizzeria
06.2009 - 07.2012
Boise State University
High School Diploma - undefined
Borah High School