Robert Card
Post Falls
Summary
Dynamic leader and adept communicator with a proven track record at Blue Grass Hydroseed LLC. and Blue Dog R.V. Excelled in project management and customer relations, significantly enhancing client satisfaction and loyalty. Expert in small business operations, skillfully balancing financial oversight with strategic growth initiatives. Achieved remarkable client retention through personalized service and effective problem-solving.
Offering solid foundation in business principles and keen ability to learn and adapt within dynamic environment. Brings focus on operational efficiency and strategic planning, combined with skills in financial management and project coordination. Ready to use and develop analytical and organizational skills in [Desired Position] role.
Overview
18
18
years of professional experience
Work History
Owner
Blue Grass Hydroseed LLC.
03.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Internal Service Writer
Blue Dog R.V.
03.2007 - 05.2015
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Logged work orders and change orders into [Software] database to track job status.
Education
No Degree - Economics
BYU
Provo, UT06-2022
High School Diploma -
Post Falls High School
Post Falls, ID06-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Project estimating
- Bidding processes
- Equipment Operator
Timeline
Owner
Blue Grass Hydroseed LLC.
03.2013 - Current
Internal Service Writer
Blue Dog R.V.
03.2007 - 05.2015
No Degree - Economics
BYU
High School Diploma -
Post Falls High School
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