Robert Gross
Nampa
Summary
Dynamic Security Account Manager with a proven track record at Allied Universal Security Services, excelling in compliance and customer relations. Expert in developing tailored risk management plans and enhancing security awareness through training. Recognized for strong problem-solving abilities and attention to detail, ensuring high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Security Account Manager
Allied Universal Security Services
12.2024 - 10.2025
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
- Developed customized risk management plans tailored to each client''s specific requirements.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Increased security awareness by conducting regular training sessions for client employees.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Security Supervisor
Allied Universal Security Services
01.2024 - 12.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Screened vendors and contractors before granting access to restricted areas within a secured building.
Concrete Laborer
Rich Construction
01.2021 - 09.2023
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
Education
Nampa Senior High School
Nampa, ID06-2018
Skills
- Compliance
- Technical acumen
- Industry awareness
- General security
- CCTV monitoring
- Daily incident reporting
- Incident reports
- Employee relations
- Schedule management
- Security screening
- Emergency planning
- Training management
- Loss prevention expertise
- Microsoft Word, Excel, Powerpoint
- Customer Relations
- Concrete prep work
- Concrete finisher
- Payroll
- Teamwork
- Time management
- Attention to detail
- Problem-solving
- Reliability
- Active listening
- Visitor monitoring
- Decision-making
Accomplishments
While going to High School, Me and my classmates built a house for the Habitat for Humanity organization.
Languages
English
Full Professional
american sign language
Limited Working
Timeline
Security Account Manager
Allied Universal Security Services
12.2024 - 10.2025
Security Supervisor
Allied Universal Security Services
01.2024 - 12.2024
Concrete Laborer
Rich Construction
01.2021 - 09.2023
Nampa Senior High School