Robert Snyder
Nampa
Summary
Results-driven logistics professional with over 3 years of experience in freight brokerage, customer service, and transportation management. Proven track record in overseeing temperature-controlled and dry goods shipments, negotiating market-competitive freight rates, and optimizing end-to-end logistics operations. Adept at managing carrier relationships, resolving issues quickly, and ensuring on-time delivery through effective communication and process improvements. Strong leadership skills with a focus on team development, customer satisfaction, and continuous improvement. Seeking a Logistics Manager role to apply my expertise in supply chain coordination, strategic planning, and operational efficiency to drive organizational success.
Overview
17
17
years of professional experience
Work History
Capacity Sales Lead
Armstrong Transport Group
07.2022 - Current
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Coordinated insurance coverage for goods and packages.
- Contacted existing customers to update accounts and confirm deals.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Verified and noted count and condition of cargo received.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Work with TMS systems daily
Service Advisor
Treasure Valley Subaru
01.2022 - 07.2022
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Welcomed, greeted and assisted guests in high-traffic store.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promptly responded to inquiries and requests from prospective customers.
Service Manager
Sunset Service Center
05.2020 - 01.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new customer service workers, and technicians to improve efficiency of department and cultivate productive work atmosphere.
- Kept rental records in ADP/CDK, accurately detailing customer information, payment and vehicle conditions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Developed written plans and obtained customer consent to proceed.
- Oversaw team of service professionals focused on top notch customer service, sales and repairs
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Service Advisor
Larry H. Miller Group Of Companies
05.2019 - 05.2020
- Known for being valued team player and dedicated employee.
- Promoting skills in customer service and sales.
- Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections.
- Top performer with a consistent track record of meeting and exceeding goals.
- Versatile, adept at handling customer issues quickly and effectively.
- Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues.
- Flexible team player with strong problem-solving and interpersonal abilities., Capitalized on multiple upsell opportunities with new and potential customers, resulting in increase in revenues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Handled customer issues with confidence to provide effective resolutions.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
SERVICE ADVISOR
Sunset Honda
04.2014 - 05.2019
- Answered customer questions about services and provided detailed explanations regarding service charges.
- Responded to customer requests with friendly, knowledgeable service and support.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Ordered parts for customers, repair shops and dealer service department Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Oversee/Manage/Run remote service shop in connection with Sunset Honda.
- Supported technicians in equipment maintenance and repair.
- Managed team of 5 personnel focused on providing express lube services.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases.
- Wrote work orders and updated accounts in the computer.
- Trained and coached employees on procedures for completing all types of repairs and maintenance actions.
- Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
- Analyzed trade-in vehicle evaluations prior to sales agreements.
AccuAir Suspension
SHIPPING AND RECEIVING CLERK
08.2013 - 04.2014
- Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Maintained accurate stock records and schedules.
- Sorted cargo before loading and unloading.
- Recorded Numbers of units handled and moved using daily production sheets and work tickets.
AISLE MANAGER
Tennis Warehouse
02.2011 - 07.2013
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Used pallet jacks and other moving equipment to unload, move and store products.
- Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
- Maintained accurate stock records and schedules.
COURTESY CLERK
Vons
06.2008 - 09.2009
- Bagged customer items in an efficient manner using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of the store and loaded items into vehicles.
- Returned unwanted items to correct store locations and placed in an attractive manner.
- Answered customer questions with friendly and knowledgeable responses.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA2009
Skills
- Strategic business planning
- Strong phone skills
- Excellent communication skills
- Customer Service Management
- Team Leadership
- Scheduling
- Sales
- Budgeting
- Repair
- Staff Management
- Employee Supervision
- Conflict Resolution
- Process Optimization
- Quality assurance
- Technical Support
- Upselling
- Warm and Friendly
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Transportation management systems
- Price quoting
- Pricing rates
- Data entry
- Contract management
- Issue response
- Logistics management
- Third-party logistics
- Load planning
- Negotiation
Additional Information
Dynamic and results-oriented operations and logistics professional with a strong foundation in automotive service management and over 3 years of experience in the logistics industry. Began career at Sunset Honda as a detail specialist and quickly advanced to Production Manager, overseeing the full reconditioning process and managing a dedicated service substation. Successfully led all aspects of service operations — including parts, telecommunications, and service management — while maintaining a 93% CSE score and contributing to the dealership's 2018 President’s Award recognition.
Completed Honda’s comprehensive training programs for Service Advisor and PDI Technician, and consistently delivered high levels of customer satisfaction and retention. During the COVID-19 pandemic, led a small team of two certified technicians and one service writer to repeatedly break all-time sales records, generating $80,000–$120,000 in monthly service revenue with only four bays.
Transitioned into the logistics sector with 3+ years of progressive growth, applying strong organizational, communication, and problem-solving skills to drive operational success. Proven ability to adapt, lead teams, and exceed performance benchmarks in fast-paced, high-demand environments.
Timeline
Capacity Sales Lead
Armstrong Transport Group
07.2022 - Current
Service Advisor
Treasure Valley Subaru
01.2022 - 07.2022
Service Manager
Sunset Service Center
05.2020 - 01.2022
Service Advisor
Larry H. Miller Group Of Companies
05.2019 - 05.2020
SERVICE ADVISOR
Sunset Honda
04.2014 - 05.2019
AccuAir Suspension
SHIPPING AND RECEIVING CLERK
08.2013 - 04.2014
AISLE MANAGER
Tennis Warehouse
02.2011 - 07.2013
COURTESY CLERK
Vons
06.2008 - 09.2009
High School Diploma -
Arroyo Grande High School