Roberto Malagon
175 Avenida Del Rio Dr, Twin Falls
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Rise Services Inc
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Lab Technician
Lamb Weston
01.2024 - 08.2024
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Sales Representative
DaBella
04.2023 - 12.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
Goode Motor Volkswagen Mazda
01.2023 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat customers.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Listened to customer needs and desires to identify and recommend optimal products.
Server Shift Leader
Koto Brewing Company
03.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Business Management/Entrepreneurship - Business Management
College of Southern Idaho
Twin Falls, ID12-2020
Skills
- Assessing Needs
- Problem-Solving Strengths
- Negotiation
- Product and Service Knowledge
Timeline
Direct Support Professional
Rise Services Inc
09.2024 - Current
Lab Technician
Lamb Weston
01.2024 - 08.2024
Sales Representative
DaBella
04.2023 - 12.2023
Sales Representative
Goode Motor Volkswagen Mazda
01.2023 - 04.2023
Server Shift Leader
Koto Brewing Company
03.2021 - 01.2023
Business Management/Entrepreneurship - Business Management
College of Southern Idaho
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