Robin Ng
Medan
Summary
Hard Working with Loyal work ethic & Trustworthy Multiple Position with 11 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
13
13
years of professional experience
Work History
Product Manager
DEWATIC
02.2019 - Current
- Collaborated with engineering team to adjust and modify production equipment.
- Set schedules and allocated resources for current and backlog production requirements.
- Planned and delegated work to meet project or production goals.
IT Support Engineer
DEWATIC
02.2016 - 01.2019
- Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency.
- Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability.
- Logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing for organisational purposes.
Head of Marketing
DEWATIC
06.2014 - 01.2016
- Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines.
- Developed pricing strategies with sales department to remain competitive, aligning with budget and target market trends.
- Oversaw implementation of marketing strategies, reporting results using Excel and Google Analytics.
Customer Service
DEWATIC
11.2012 - 05.2014
- Handle Client Payment both Deposit & Withdraw
- Delivered excellent customer service when interacting with clients.
- Delivered top quality customer service while managing multiple tasks.
Customer Service
Axa Insurance
06.2012 - 11.2012
- Create Client's Insurance Policy
- Recieve Client's feedback and escalate to related department
- Delivered excellent customer service when interacting with clients.
Education
SENIOR HIGH SCHOOL
METHODIST BINJAI
2012
JUNIOR HIGH SCHOOL
METHODIST BINJAI
2009
ELEMENTARY SCHOOL
ANDREAS
2006
Skills
- Time management and planning
- Performance tracking
- Problem Solving
Languages
Indonesian
First Language
English
Intermediate
B1
Timeline
Product Manager
DEWATIC
02.2019 - Current
IT Support Engineer
DEWATIC
02.2016 - 01.2019
Head of Marketing
DEWATIC
06.2014 - 01.2016
Customer Service
DEWATIC
11.2012 - 05.2014
Customer Service
Axa Insurance
06.2012 - 11.2012
JUNIOR HIGH SCHOOL
METHODIST BINJAI
ELEMENTARY SCHOOL
ANDREAS
SENIOR HIGH SCHOOL
METHODIST BINJAI
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