Roessyah Roessyah

Mekaar Helpdesk Coordinator is a position responsible for managing and supervising the operations of the helpdesk team in Mekaar.

Job Description:

• Oversee the provision of technical support by the helpdesk team.
• Schedule and assign tasks in a way that ensures effective service coverage.
• Receive, prioritize, and distribute technical support tickets in an efficient and timely manner.
• Monitor ticket status and ensure issue resolution in accordance with the SLA (Service Level Agreement).
• Coordinate with other departments to resolve complex technical issues.
• Communicate ticket status updates and technical issues to users and management.
• Provide training and guidance to team members and end users.
• Monitor system performance and provide recommendations for improvements.
• Identify problem patterns and propose system or procedure improvements.

Helpdesk Mekaar is a technical support team responsible for providing assistance and solutions for various issues related to daily transaction recording and the systems used by Mekaar branches.

Job Description:

• Provide technical assistance for issues related to transaction recording and system constraints in a timely and professional manner.
• Manage support requests by creating, tracking, and closing tickets through the ticketing system in accordance with established procedures.
• Technical Support: The main point of contact for Mekaar branches in terms of technical support.
• User Satisfaction: Ensuring the satisfaction of Mekaar branches with fast and efficient services.
• Quality Improvement: Identifying recurring issues and providing recommendations for improvement.
• Problem Resolution: Resolving issues quickly to minimise operational disruption.

As a cashier at Matahari Department Store, I am responsible for handling the sales transaction process in the store.

Job Description:

• Process transactions and ensure transactions are correct and accurate.
• Greet customers in a friendly manner and assist them through the checkout process.
• Answer customer questions about products, prices, and store policies.
• Perform financial management of the cash register, both recording and entering into the system.
• Follow security procedures to prevent loss and ensure transaction security.