Roiann Matos

Delivered compassionate, personalized care to patients as Med Tech Caregiver.

Administered medications per physician orders, ensuring precise dosages and thorough documentation.

Monitored vital signs and reported abnormalities in blood pressure and heart rate promptly.

Assisted patients with daily living activities including bathing, dressing, and grooming.

Documented patient observations accurately while maintaining strict confidentiality.

Responded promptly to emergencies by following established protocols and providing necessary assistance.

Supported patients' emotional well-being through active listening and companionship.

Maintained calm demeanor in high-stress situations while prioritizing multiple tasks.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Resolved customer complaints professionally in accordance with company policy.
• Conducted price checks for special orders or discounts as requested by customers.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Greeted customers and answered any questions they had about the store's products and services.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Performed other duties as assigned by management.

• Ordered cleaning supplies, linens, chemicals, amenities. as needed.
• Resolved customer complaints in a timely manner.
• Collaborated with other departments on various projects as needed.
• Established cleaning standards for all departments within the hotel property.
• Conducted regular meetings with housekeeping staff to discuss performance issues.
• Ensured compliance with safety regulations and health codes.
• Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
• Performed quality control inspections for guest rooms and public areas.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.

Cleaned and sanitized patient rooms and common areas according to established protocols.

Disinfected surfaces and equipment with approved cleaning agents, focusing on high-touch areas.

Collected and disposed of waste in compliance with infection control standards.

Restocked supplies and managed inventory to support healthcare staff and patients.

Operated cleaning equipment including vacuum cleaners and floor scrubbers effectively.

Reported maintenance issues promptly to ensure timely resolution.

Adhered to safety guidelines by utilizing personal protective equipment (PPE) when required.

Assisted clients with daily living activities, including bathing, grooming, and toileting.

Administered prescribed medications while monitoring side effects and ensuring compliance.

Prepared and served nutritious meals tailored to dietary restrictions and preferences.

Facilitated safe client mobility within homes and during transfers between locations.

Performed light housekeeping tasks, including laundry, cleaning, and organization.

Provided emotional support through engaging conversations and recreational activities.

Monitored clients' physical and mental health, promptly reporting changes to family or supervisors.

Maintained accurate documentation of care provided and daily activities according to standards.