Rosa Khozanah
Experienced Admin Officer
Jakarta,Indonesia
Summary
Problem-solving professional with a background maintaining tenant contact lists and implementing cost control methods. An ambitious Tenant Services Coordinator with proficiency in responding to questions and issues effectively and with composure.
Bilingual Tenant Services Coordinator with exemplary computer literacy and communication skills. Highly trained professional known for building lasting partnerships. Excellent knowledge of housing laws, maintenance issues and assistance programs.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Tenant Relation Officer
PT Kepland Investama
DKI Jakarta, Indonesia
10.2020 - Current
- Enhanced tenant satisfaction by resolving conflicts and addressing concerns in a timely manner.
- Reduced tenant turnover by fostering positive relationships and providing exceptional customer service.
- Collaborated with property maintenance staff to address repair requests promptly, maintaining a comfortable living environment for tenants.
- Provided ongoing support to new tenants during the move-in process, assisting with paperwork completion and coordinating logistics as needed.
- Facilitated resolution of rent disputes, negotiating payment plans when necessary to prevent evictions.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Acted as professional liaison between tenants and personnel in management office.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Conducted property tours for prospective tenants, showcasing amenities and answering questions about the community.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Kept case files updated, accurate and aligned with requirements.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
Intern
Trans TV
Jakarta, Indonesia
03.2019 - 06.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor - Human Resource Management
Budi Luhur University
Jakarta 01.2015 - 01.2019
High School - Social
29 High School
Jakarta 01.2012 - 01.2015
English Course -
PEC
Jakarta 01.2007 - 01.2008
English Course -
LBPP LIA
Jakarta 01.2010 - 01.2013
Skills
Microsoft Office
Adobe Photoshop
Ability to relate to others
Teamwork
Problem solvers
Respectful
Passionate
Lease administration
Tenant relations
Written and oral communication
Verbal and written communication
Facilities management
File maintenance and updating
Lease filing
Teamwork
Abilities
Microsoft Office (Ms. Word, Ms. Excel, Ms. Powerpoint, Ms. Publisher, Ms. Outlook), Adobe Photoshop (basic), Active, Active, Ability to relate to others, Teamwork, Problem solvers, Respectful, Committed, Passionate
Participationatseminar
- Japanese Series Seminar 2017, Management Reform and Hospitality of JAL (Japan Airlines)
- National Seminar, E-commerce Bring Innovation
- Seminar, Retail Business Management di Era Digital
- National Seminar, Memotivasi Generasi Muda yang Cerdas Berinvestasi
Heightcm
163
Weightkg
55
Personal Information
- Date of Birth: 03/07/97
- Gender: Female
- Nationality: Indonesia
- Marital Status: Single
- Religion: Islam
Educationalbackground
08/2015 - 05/2019, Budi Luhur University, Human Resource Management, 07/2012 - 05/2015, 29 High School, Social, 01/2007 - 12/2008, English Course PEC, 01/2010 - 12/2013, English Course LBPP LIA
Timeline
Tenant Relation Officer
PT Kepland Investama
10.2020 - Current
Intern
Trans TV
03.2019 - 06.2019
Bachelor - Human Resource Management
Budi Luhur University
01.2015 - 01.2019
High School - Social
29 High School
01.2012 - 01.2015
English Course -
LBPP LIA
01.2010 - 01.2013
English Course -
PEC
01.2007 - 01.2008
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