Rosalina Garcia
Twin Falls
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons. Personable and efficient Front Receptionist known for exceptional organizational skills and the ability to manage multiple tasks simultaneously. Specialized in customer service, data entry, and appointment scheduling which ensure smooth front desk operations. Excel in communication, problem-solving, and time management, making positive first impressions while effectively addressing visitor inquiries.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Family health services
Twin Falls
09.2023 - Current
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Department Manager
McDonald's Restaurant
Twin Falls
08.2016 - 09.2023
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Followed safety protocols and company processes and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Twin Falls High School
Twin Falls, ID05-2007
Skills
- Customer care
- Customer service
- Team leadership
- Multitasking Abilities
- Active listening
- Friendly, positive attitude
- Interpersonal communication
- Organizational skills
- Call handling
- Cash management
- Payment processing
- Scheduling appointments
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Family health services
09.2023 - Current
Department Manager
McDonald's Restaurant
08.2016 - 09.2023
High School Diploma -
Twin Falls High School