Women Empowerment
Rosana Puspasari
Banker
Bekasi,JB
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Emerging Affluent Funding Officer
PT Bank Tabungan Negara
11.2024 - Current
- Assisted outlet with their funding applications, offering guidance on development and submission processes.
- Increased funding opportunities by researching and identifying potential grant sources for the organization.
- Played an instrumental role in the development and implementation of the organization's funding strategy
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Inbound Service Supervisor
PT Bank Tabungan Negara
09.2023 - 11.2024
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Sub Branch Head
PT Bank Tabungan Negara
09.2021 - 09.2023
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales by incorporating several quality process improvements within branch.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
Commercial Funding Officer
PT Bank Tabungan Negara
01.2018 - 09.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Consumer Funding Officer
PT Bank Tabungan Negara
11.2017 - 01.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Master of Science - Finance
Telkom University
Bandung, Indonesia 04.2001 -
Bachelor of Science - Islamic Economic
Universitas Ailrangga
Surabaya, Indonesia 04.2001 -
Skills
Marketing
Accomplishments
- Achieved Gold Medal in The Best Contact Center Indonesia 2024 Competition by introducing Business Contribution for Ultimate Project
Certification
Sustainability for Finance, IAI dan ACCA
Interests
Sustainable Finance
History
Foreign Policy
Women leadership, Sustainable Finance and History
I am deeply passionate about women empowerment, with a strong commitment to motivating and inspiring other women to achieve their dreams and goals. I actively participate in various events and organizations dedicated to advancing women's rights and opportunities. Through my involvement, I seek to contribute to creating spaces where women can connect, learn, and grow together, fostering an environment of support and encouragement. My goal is to empower women to take bold steps toward their aspirations and become leaders in their communities and industries.
In addition, I have a strong interest in sustainable finance, driven by the belief that as youth, we hold a crucial responsibility in safeguarding the environment for future generations. By participating in forums such as the Indonesia Youth Sustainability Forum, I aim to gain a deeper understanding of sustainable financial practices, green investments, and how we can integrate these principles into economic growth. I believe that sustainable finance is key to achieving long-term environmental and social impact, and I am eager to continue learning and advocating for practices that prioritize both financial growth and the health of our planet.
Furthermore, I have a deep curiosity about Indonesia's history, which I actively explore through regular walking tours around Jakarta. This passion for learning about my country's rich cultural heritage helps me connect with the past and understand the present in a more meaningful way. I believe in the importance of preserving and sharing the stories of our history
Timeline
Emerging Affluent Funding Officer
PT Bank Tabungan Negara
11.2024 - Current
Sustainability for Finance, IAI dan ACCA
08-2024
Inbound Service Supervisor
PT Bank Tabungan Negara
09.2023 - 11.2024
Sub Branch Head
PT Bank Tabungan Negara
09.2021 - 09.2023
Commercial Funding Officer
PT Bank Tabungan Negara
01.2018 - 09.2021
Consumer Funding Officer
PT Bank Tabungan Negara
11.2017 - 01.2018
Master of Science - Finance
Telkom University
04.2001 -
Bachelor of Science - Islamic Economic
Universitas Ailrangga
04.2001 -
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