Rosann Wiltse
Boise
Overview
27
27
years of professional experience
Work History
Customer Service/Sales Associate
Home Depot
Dallas
06.2022 - Current
- Deliver fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Utilize POS system for retail sales and returns while handling funds transfers accurately.
- Research product warranties, archived order records, and produce duplicate receipts.
- Maintain a safe working and shopping environment by following all safety policies and standards and reporting unsafe conditions to the Manager on Duty.
- Work in cooperation with the Department Supervisor and other associates in the department, as well as other departments.
Field Representative/Recruiter
United States Census Bureau
08.2019 - 08.2023
- Prepared lists and travel routes to conduct door-to-door interviews with homeowners and renters in demographics of all descriptions.
- Self-motivated and competent working unsupervised and remote on multiple surveys during the same period of time.
- Responsible for analyzing details of respondents' profiles, records of past contact attempts and interviews, and responsible for updating strategy for current data gathering.
- Routinely persuaded respondents to give out inordinate amounts of information to a complete stranger.
- Assembled survey promotional materials to distribute to respondents who were not at home.
- Performed due diligence by conducting repeated follow-up attempts via personal visits, telephone calls and texts.
- Researched missing contact information by questioning neighbors, calling real estate agents, county records offices, and using online people-search websites.
- Recognized the urgency of survey deadlines and consistently met them.
- Performed duties effectively and professionally under the limited guidance of an area supervisor and directives from the Regional Office.
- Responsible for establishing working relationships with respondents involved in multi-year surveys.
- Reviewed and proofread records of all interactions for accuracy and completeness of data before the final electronic transmission.
- Worked locally, as well as traveling on short notice to other survey sites.
Junior High and High School Teacher
Boise
08.2012 - 08.2014
- Prepared and organized lesson plans, the physical classroom environment, instructional procedures and necessary materials for the school year.
- Exhibited clear and concise communication during the instruction of students and when composing correspondence with their parents.
- Applied commonsense understanding when dealing with problems involving students, and/or parents and staff, utilizing a reasonable compromise.
- Managed a large group of students while requiring high standards of performance and providing support and encouragement along the way.
- Measured and evaluated the work of all students.
- Kept detailed records of assignments completed and graded.
- Made corrections and recommendations to facilitate student progress.
- Worked amicably with parents and others for the growth of the student.
- Gave periodic updates and written documentation of behavior and academic performance to the parents.
Land Records Assistant
Golden
06.1999 - 12.1999
- Utilized specialized software to locate and retrieve real estate records.
- Gathered plat maps from the tax assessor's office to determine property boundaries for each parcel of land, parcel number, total acres and information about the landowner.
- Assisted outside customers with records and other data requests.
- Updated various databases, records and filing systems.
- Purchased supplies and publication materials and maintained office equipment.
- Worked as a team member to create and enhance procedures in the land records area.
Education
Bachelor of Arts (B.A.) - Neuropsychology
METROPOLITAN STATE UNIVERSITY OF DENVER
Denver, COAssociate of Arts (A.A.) - Musical Theatre
RED ROCKS COMMUNITY COLLEGE
Lakewood, COSkills
- Public Speaking
- Microsoft Office
- Operating Policies & Procedures
- Training & Development
- Flexibility & Multi-tasking
- Great Attitude & Team Player
- Learn New Systems Quickly
References
Available upon request.
Personal Information
Title: Secondary Teacher's Certification
Timeline
Customer Service/Sales Associate
Home Depot
06.2022 - Current
Field Representative/Recruiter
United States Census Bureau
08.2019 - 08.2023
Junior High and High School Teacher
08.2012 - 08.2014
Land Records Assistant
06.1999 - 12.1999
Bachelor of Arts (B.A.) - Neuropsychology
METROPOLITAN STATE UNIVERSITY OF DENVER
Associate of Arts (A.A.) - Musical Theatre
RED ROCKS COMMUNITY COLLEGE