Rosiana Rosiana
Pharmacist
Depok,Jawa Barat
Summary
Experienced Pharmacy Management with over 20 years of experience in Hospital. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of post-secondary education
19
19
years of professional experience
Work History
Kepala Instalasi Farmasi
RS Sentra Medika Cibinong
Bogor, Jawa Barat
09.2014 - Current
- Collaborated with purchasing departement to achieve inventory target level.
- Collaborated with IT departement to achieve HIS fuctions.
- Increased customer satisfaction by resolving respon time out patient pharmacy
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised team of 60 pharmacy technicians and 12 pharmacist,
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Pharmacy Manager
RS Omni Pulomas
Jakarta, Jakarta
09.2012 - 09.2014
- Supervised team of 50 pharmacy technicians.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Developed policies and procedures for effective pharmacy management.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased patient satisfaction scores
Pharmacy Manager
Senopati Skin Center
Jakarta, Jakarta
09.2008 - 09.2012
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of 15 pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Collaborated with store manager to maintain daily operations.
- Delivered training on device use and storage to enhance support for different groups of patients.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Head of Section Out Patient Pharmacy
Pantai Indah Kapuk Hospital
Jakarta, Jakarta
05.2002 - 09.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving respons time outpatient pharmacy
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Communicated with patients, ensuring that medical information was kept private.
- Supervised team of 30 pharmacy technicians.
Education
Master of Science - Pharmacy
Universitas Pancasila
Jakarta 09.2016 - 08.2019
Associate of Applied Science - Apoteker
Universitas Indonesia
Depok 12.1998 - 02.2000
Bachelor of Science - Pharmacy
Institute Sains Dan Teknologi Nasional
Jakarta 09.1992 - 10.1998
Skills
Inventory and restocking
Training and mentoring
Loss prevention management
Relationship building and retention
Drug inventory management
Drug utilization review
Wellness services
Medication dispensing
Team Building
Pharmacy operations management
Quality assurance
Patient education and counseling
Medication Therapy Management
Staff Management
Drug safety
Timeline
Master of Science - Pharmacy
Universitas Pancasila
09.2016 - 08.2019
Kepala Instalasi Farmasi
RS Sentra Medika Cibinong
09.2014 - Current
Pharmacy Manager
RS Omni Pulomas
09.2012 - 09.2014
Pharmacy Manager
Senopati Skin Center
09.2008 - 09.2012
Head of Section Out Patient Pharmacy
Pantai Indah Kapuk Hospital
05.2002 - 09.2008
Associate of Applied Science - Apoteker
Universitas Indonesia
12.1998 - 02.2000
Bachelor of Science - Pharmacy
Institute Sains Dan Teknologi Nasional
09.1992 - 10.1998