Ruben Damin

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Manage 30 Spa outlets in South East Asia and Maldives

• Self-motivated, with a strong sense of personal responsibility.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.
• Handling PMS Server Migration outside Indonesia for major hotel brands as Service Delivery Consultant

• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
• Assessed operant systems (POS) for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals

• Coached employees through day-to-day work and complex problems
• Monitored employee and customer interactions to assess quality of service
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers

• Developed technical requirement documentation for new version, issues, and workaround
• Guaranteed successful technical upgrade projects for clients by collaborating with teams and Oracle for integrations
• Troubleshot Oracle Hospitality Opera issues to achieve uninterruptible hotel operations such as OXI connectivity with Channel manager, Oracle dataguard, Interface IFC8
• Consulting Services for Oracle Hospitality Opera

• Implemented all rate code inside channel manager should be mapped and rate pushed correctly to all OTA so rate parity 100% achieved
• Managed wireless connectivity in several Rooms to improve mobile phone connectivity, mobile phones get better reception in room less disconnect.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.

• Develop dual active balancing system for two disputed ISP, network connectivity improved especially when one is down
• Suggested database maintenance to PMS vendor resulting in fast access when accessing system in check-in or check-out process from 10-20 Minutes to 2 Minutes
• Suggested to have database configuration to PMS vendor in Database Backup Night Audit to reduce backup timing from 2-4 hours to 45 Minutes – 1.5 Hours
• Develop system in Database to have hourly backup, improving restoring database from Night Audit to latest due to PMS restriction.

• Developing custom report in PowerPro Report, it helps reservation manager to prepare monthly report to management
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Pre-opening team - Performed network and server configuration to support installation of PMS system
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services

• Pre-Opening Team Phase 1 (2011) and 2 (2013) - Procure computers, server and setup for operations with Finance and Engineering department
• Implementing Property Management System (Oracle Hospitality Opera) to be used in Convention Center
• Monitored networks and network devices to resolve technical problems quickly in Big Events such as ASEAN Summit, United Nations, APEC, and Miss World

• IT Trainer in .NET and Java
• Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.

• Graduated 2 students batch with required skill in Microsoft Technology and Open Source asper industry standard
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations

• Led syllabus preparation based on detailed breakdowns of technical concepts (Microsoft Official Curricullum)
• Utilized variety of instructional design methodologies to create effective learning experiences

• Developing students to be proficient in many aspect in IT Industry such as programming and networking resulting in more than 10 person have project and have job in third semester
• Oversaw technical documentation, instruction and evaluation to meet university board of directors.