Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Rudie Colon

Jerome

Summary

I have pushed to be a driven professional with extensive experience at IHOP and Panda Express, excelling in employee training and customer service. Proven ability to enhance guest satisfaction through superior menu knowledge and effective team collaboration. Committed to maintaining food safety compliance while fostering a productive work environment. Recognized for delivering exceptional service and coaching peers to success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader in Training

Panda Express Restaurant
Twin Falls
04.2025 - Current
  • Assisted in training new front-of-house staff on proper service techniques and procedures.
  • Greeted guests upon arrival, provided menus and answered questions regarding menu items.
  • Ensured compliance with food safety regulations and maintained a safe working environment.
  • Demonstrated superior product knowledge by accurately describing menu items to guests.
  • Organized takeout orders for dine-in or pick-up customers.
  • Followed up with guests after their meal experience to ensure satisfaction was achieved.
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cook, Server, Shift Lead

IHOP
Twin Falls
05.2021 - 05.2024
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Monitored stock levels of food items and ordered more when necessary.
  • Organized storage areas for efficient usage of space.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Jerome High School
Jerome, ID
05-2023

Skills

  • Employee training
  • Customer service
  • Food safety compliance
  • Cash handling
  • Menu knowledge
  • Team collaboration
  • Peer coaching

Affiliations

Outside of work I am a aunt, a helping hand when needed, wherever needed as well. I Am friend in need when people need a shoulder or someone to be around. I work around the house which leads to many things. Outside of work I am many things.

Certification

I have been certified by Servsafe that has helped me be a good cook and learn things like temperatures, knowing when something is good to be served or not, and how to handle things properly.

Languages

English
Professional

Timeline

Shift Leader in Training

Panda Express Restaurant
04.2025 - Current

Cook, Server, Shift Lead

IHOP
05.2021 - 05.2024

High School Diploma -

Jerome High School

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Rudie Colon