Hi, I’m
Rudy Dwi Praharantho
General Manager
Ciputat Timur
Overview
31
years of professional experience
Work History
M REGENCY HOTEL – MAKASSAR
General Manager
12.2023 - 12.2024
Job overview
- Company Overview: M REGENCY HOTEL Makassar – Sulawesi Selatan 3 star hotel with 149 rooms, with a restaurant Metropolis and 6 meeting rooms located in the center of city Makassar near to Losari Beach.
- The General Manager is responsible for all aspects of operations at the hotel, to day-to-day job, staff, management and guests, be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stake holders.
- Responsible for managing the hotel management team (HOD's) and overall hotel targets to deliver an excellent Guest experience and manage between profitability and guest satisfaction measures
- Responsible for recovery project to be heritage hotel in Makassar and gaining good reputation hotel with excellent guest experience.
PANBIL RESIDENT APARTMENT – Panbil Batam
General Manager
03.2018 - 03.2023
Job overview
- Company Overview: PANBIL RESIDENCE APARTMENT Batam, Riau Islands (Pre-Opening)
- Mixed Used building of 4 star apartment with 334 units, a restaurant and 3 floor of offices strategically located in industrial estate of Panbil, owned and operated by Panbil Group.
- The General Manager is responsible for all aspects of operations at the apartment, to day-to-day job, staff, management and guests, be an ambassador for the brand and apartment. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the apartment/hotel owners and other stake holders.
- Responsible for managing the Apartment management team (HOD's) and overall hotel targets to deliver an excellent Guest experience and manage between profitability and guest satisfaction measures.
BEST WESTERN PREMIER – Panbil Batam
General Manager
05.2016 - 02.2018
Job overview
- Company Overview: BEST WESTERN PREMIER Panbil Batam, Riau Islands (Pre-Opening) 4 star hotel with 232 rooms and suites and 6 banquet meeting rooms and 1 ballroom strategically located in Muka Kuning area which is industrial estate of Panbil and Batamindo.
- Director of Rooms 2017
- Director of Rooms is responsible for ensuring the smooth operation of guest services, concierge and uniformed services, housekeeping, laundry, and communication in an attentive, friendly, efficient, and courteous manner. The Director of Rooms is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
- Rooms Division Manager 2016
- Rooms Division Manager supervises the entire operation related to Front Office, Housekeeping & Security. Within the scope of the budget and well defined management to ensure a smooth operation. To perform my functions within the framework defined by the norms of the chain and by internal regulation. In order to accomplish this, Rooms Division Manager has several services under responsibilities as: Front Office, Housekeeping Department including Laundry, Rooms and Public area.
- In additional my experience in pre-opening hotel, liaise with hotel owner and representatives in fulfilling all the requirement of hotel standard Quality Assurance. Another task was recruitment for hotel management team and staff.
BEST WESTERN PREMIER The Hive
Revenue Manager
01.2014 - 01.2016
Job overview
- Company Overview: BEST WESTERN PREMIER The Hive, Cawang Jakarta. (Pre-Opening) 5 star hotel with 191 rooms and suites and 7 banquet meeting rooms strategically located in the heart of East of Jakarta.
- Optimize and maximize hotel revenue.
- Key responsibilities
- Analyzing booking patterns and market trends
- Monitoring competitor performance
- Effective yield management
- Initiating promotions to generate business at key times
- Forecasting revenue performance
- Liaising with sales teams, reception and General Manager
- Making Hotel budget with Director of Sales Marketing, General Manager and Department Head concern
Jakarta Hilton International
Front Office Manager
01.1994 - 01.2006
Job overview
- Responsible for the operation, management, supervision and overall performance of guest service section and ensure maximum guest’s satisfaction.
- To manage overall operation of guest service section and supervise Front Office staff in their daily duties and responsibilities.
- To assist guests and ensure the delivery of prompt and efficient service at all the time.
- Conducting Regular training for Front Office Staff, standard operation procedure, general knowledge and motivation.
- In cooperation with HK, conduct daily room check to ensure compliance to establish standard for set up and cleanliness
- In cooperation with Engineering Dept, maintain the guest room condition and apparatus in the room to be rentable and functionally
- In cooperation with Security, in conducting investigation as needed, Fire Safety and Evacuation Training.
The Sultan Hotel and Residence Jakarta
Front Office Manager
01.2006 - 01.2014
Job overview
- Company Overview: 5 star hotel with a distinctive complex with 694 total rooms and suites, a luxury Residence with 254 units, member of World Hotels Deluxe collection.
- Reservation Manager 2010 - 2013
- Responsible for maximizing occupancy and rate at all times and maintaining a high standard of operation/customer service within Reservation Department.
- Maximizing of room sales and revenue for the hotel.
- Supervise the operation system of Reservation in accordance with minimum company standard.
- Preparing daily, monthly and yearly forecast.
- Preparing room budget in cooperation with Sales and Marketing.
- Work closely with E-Commerce to maximize room revenue through online travel agent and hotel website.
- Preparing room sales and revenue report quarterly to corporate company.
- Front Office Manager 2007 - 2010
- Supervising all activities in Front Office department and maximizing room revenue.
- Assistant Front Office Manager 2001 - 2007
- Assisting Front Office Manager in daily operation and maximizing room revenue.
- Guest Service Manager 1996 – 2001
- Supervising Duty Manager and Guest Relation Officer
- Night Manager 1996 – 1996
- Supervising Night Hotel Operation, Front Office, Food and Beverage, Security, Housekeeping.
- Duty Manager 1992 – 1996
- Represent Management to guest and in all situations in handling credit, difficulties, illness, accident, emergencies, losses or damage to guest’s possessions.
Education
STP Trisakti
from Hotel Management
01.2015
University Overview
IKIP Jakarta
from English
01.1992
University Overview
SMAN 13 Jakarta
01.1987
University Overview
Skills
Windows Application
Internet Application
References
References
Brafely, Sahelangi, General Manager, brafely@yahoo.com, 085256611111, Aviary Hotel Bintaro, Jakarta, IndonesiaInterests
Reading, Listening Music, Traveling, Photography
Training
Training
- Body Language seminar held by Pease Training Corp. 1993
- Maximizing Hotel & Venue Sales held by LDI 1997
- TRUSTRes 3.1 Training in Singapore 2001
- Coaching & Counseling Skills training by JHI 2001
- "Getting More Bang for your Buck" - Practical overview to Yield Management by Top Concept 2002
- Front Desk Up-selling by TSA Singapore 2002
- Proactive Leadership Training by Jakarta Hilton International 2005
- The Power of You 2006
- Presentation skill 2006
- 7 Habits Highly Effective People by Dunamis 2007
- Coaching Skill by Lighthouse Indonesia 2009
- Introduction to Fundamental of Revenue Management 2010
- Sales Techniques by SAGE 2012
- Leadership training by Murray Wright and Assc 2012
- Human Resources for Non Human Resources 2012
- Marcom & E-Comm Training 2014
- Managerial Competency (Certificated by BNSP) 2015
- Assessor Training (Certified Assessor by BNSP) 2016
- Certificate of Hotel Manager by Helic 2022
Timeline
General Manager
M REGENCY HOTEL – MAKASSAR
12.2023 - 12.2024
General Manager
PANBIL RESIDENT APARTMENT – Panbil Batam
03.2018 - 03.2023
General Manager
BEST WESTERN PREMIER – Panbil Batam
05.2016 - 02.2018
Revenue Manager
BEST WESTERN PREMIER The Hive
01.2014 - 01.2016
Front Office Manager
The Sultan Hotel and Residence Jakarta
01.2006 - 01.2014
Front Office Manager
Jakarta Hilton International
01.1994 - 01.2006
STP Trisakti
from Hotel Management
IKIP Jakarta
from English
SMAN 13 Jakarta