Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ruly Winaldy

Ruly Winaldy

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

Operations Manager

Plum Dreamscape Bahagia Yogyakarta
10.2024 - 07.2025
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Restaurant Supervisor

Plum Hotel Lading Banda Aceh by ZIRI
02.2023 - 09.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Floor Captain

PT Prima Ismaya Sejahtera (Mr Fox)
10.2020 - 01.2023
  • Enforced safety and sanitation regulations across the dining room area to maintain a healthy environment for both guests and employees.
  • Implemented changes in floor plans or server sections as needed based on customer flow, optimizing staff efficiency during busy periods.
  • Increased overall efficiency in service delivery by identifying areas for improvement and implementing necessary changes in processes or team structure.
  • Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.

Restaurant Food Server

PT Prima Ismaya Sejahtera (Mr Fox)
09.2018 - 10.2020
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.

Food Service Worker

Hotel Santika Yogyakarta
07.2016 - 01.2017
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Housekeeping Room Attendant

Hotel Novotel Surabaya
07.2012 - 01.2013
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Education

Diloma IV Hotel Management - Hotel Management

STP SATYA WIDYA
Surabaya
04.2001 -

No Degree - Hospitality

State Vocational High School
Surabaya
04.2001 -

Skills

Operations management

Customer service

Food presentation

Cleanliness standards

Order taking

Reservation management

Handling complaints

Efficient movement

Energy and stamina

Certification

Certificate At Plum Hotel Lading Banda Aceh

Timeline

Operations Manager

Plum Dreamscape Bahagia Yogyakarta
10.2024 - 07.2025

Certificate At Plum Hotel Lading Banda Aceh

09-2024

Restaurant Supervisor

Plum Hotel Lading Banda Aceh by ZIRI
02.2023 - 09.2024

Floor Captain

PT Prima Ismaya Sejahtera (Mr Fox)
10.2020 - 01.2023

Restaurant Food Server

PT Prima Ismaya Sejahtera (Mr Fox)
09.2018 - 10.2020

Certificate of Achievement at Hotel Santika Premiere Jogja

01-2017

Food Service Worker

Hotel Santika Yogyakarta
07.2016 - 01.2017

Housekeeping Room Attendant

Hotel Novotel Surabaya
07.2012 - 01.2013

Diloma IV Hotel Management - Hotel Management

STP SATYA WIDYA
04.2001 -

No Degree - Hospitality

State Vocational High School
04.2001 -

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Ruly Winaldy