Ruly Winaldy
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Operations Manager
Plum Dreamscape Bahagia Yogyakarta
10.2024 - 07.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Restaurant Supervisor
Plum Hotel Lading Banda Aceh by ZIRI
02.2023 - 09.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Floor Captain
PT Prima Ismaya Sejahtera (Mr Fox)
10.2020 - 01.2023
- Enforced safety and sanitation regulations across the dining room area to maintain a healthy environment for both guests and employees.
- Implemented changes in floor plans or server sections as needed based on customer flow, optimizing staff efficiency during busy periods.
- Increased overall efficiency in service delivery by identifying areas for improvement and implementing necessary changes in processes or team structure.
- Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
Restaurant Food Server
PT Prima Ismaya Sejahtera (Mr Fox)
09.2018 - 10.2020
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
Food Service Worker
Hotel Santika Yogyakarta
07.2016 - 01.2017
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Housekeeping Room Attendant
Hotel Novotel Surabaya
07.2012 - 01.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Diloma IV Hotel Management - Hotel Management
STP SATYA WIDYA
Surabaya 04.2001 -
No Degree - Hospitality
State Vocational High School
Surabaya 04.2001 -
Skills
Operations management
Customer service
Food presentation
Cleanliness standards
Order taking
Reservation management
Handling complaints
Efficient movement
Energy and stamina
Certification
Certificate At Plum Hotel Lading Banda Aceh
Timeline
Operations Manager
Plum Dreamscape Bahagia Yogyakarta
10.2024 - 07.2025
Certificate At Plum Hotel Lading Banda Aceh
09-2024
Restaurant Supervisor
Plum Hotel Lading Banda Aceh by ZIRI
02.2023 - 09.2024
Floor Captain
PT Prima Ismaya Sejahtera (Mr Fox)
10.2020 - 01.2023
Restaurant Food Server
PT Prima Ismaya Sejahtera (Mr Fox)
09.2018 - 10.2020
Certificate of Achievement at Hotel Santika Premiere Jogja
01-2017
Food Service Worker
Hotel Santika Yogyakarta
07.2016 - 01.2017
Housekeeping Room Attendant
Hotel Novotel Surabaya
07.2012 - 01.2013
Diloma IV Hotel Management - Hotel Management
STP SATYA WIDYA
04.2001 -
No Degree - Hospitality
State Vocational High School
04.2001 -
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