Runa Shantilal Shah

March 2023-2024 Director bakery pastry Beverages

Jan 2024 Business development and International Expansion

Brands Bread life/Tian tea/Lumiere

• Leading and developing team of Business Heads responsible for 3 top performing leading brands that contribute high sales.
• Driving the simplification of production processes through standardization, technology and innovation, and implementation of Lean methodology
• Building integrated processes in supply chain by working with all functions in the Group and tracking performance through effective KPIs, budgeting and forecasting
• Effectively manage manpower budgets in line with standard costings
• Develop continuous improvement strategy/lean manufacturing strategy
• Reduce costs on line with general business strategy

Analyzed new projects regarding their expected profitability, corporate strategy adequacy, ease and rapidity to grow, risks,

• Brands Common Grounds/Sensory Lab/St Ali
• Managing P&L of 4 brands food retail chains.
• Maintained high standards of customer service during high-volume, fast-paced operations
• Managing cooperate partnership and franchise operations and new launches.
• Resolved complaints promptly and professionally with customers and internal employees to ensure smooth operations
• Cross-trained and coordinated scheduling with team members to ensure seamless service Achievements and learning's: successful launch of a new brand, Built, trained and standardized structure for business for all operations.

• The coffee bean and tea leaf & associate products (India)
• Instrumental in launching brand Coffee bean and tea leaf in India•
• Recruited, trained teams in India with responsibility for developing the business
• Expanded and maintained excellent client rapport despite intense market competition and a tumultuous economic climate.
• Proactively evaluated competitive activity and business operations and determined recommendations to restructure the organization and to improve the brand resulting in Business Achievements and learning's: Successfully mastered a very sharp learning curve in a short period of time, achieving the successful launch of the brand, Built and trained the opening team at Kuala-Lumpur along with leadership training.

• Brands Desi Cafe/Brio
• Menu creation/menu design and created operating protocols resulting in increased sales of30% •
• Led and conceptualized F&B quality management across India and process implementation for Airport Authority of India •
• Conducted key position recruitment and training across the country for leadership development and succession planning Achievements and learning's:
• Successfully opened and operated 14 nationwide stores with 2 new brands. Trained and created the first Brand SOP for operation, Service, Product knowledge Manuals to aid successful new openings.

• Brand Mocha
• Audited food cost & customer service techniques of restaurant chains across India
• Innovated products, food programs and created multi-dimensional menus that helped in new customer acquisition • Recruited and managed the team across the country for quality standards, accounts, HR, purchase, MIS reports and billing.
• Implemented SOP for smooth operation & managed budgets which led to lower the food cost
• Achievements: Successfully planned and opened 7 new stores. Part of the Mocha team that won 2 consecutive years of best coffee bar award. Innovate and create “Never been before” summer of 2005 menu.